Product Operations Project Manager IV

Job Description:

Join the Product & Regulatory Operations team, a vital force dedicated to ensuring user safety and driving business excellence across our platforms. Managing critical initiatives for emerging priorities, the team collaborates closely with product, engineering, legal, and cross-functional partners worldwide. As a Product Operations Project Manager, you'll play a key role in accelerating growth, boosting engagement, and elevating product quality through strategic project planning, execution, and stakeholder communication.

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Responsibilities

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This role is ideal for a proactive and analytical professional with proven program management experience and exceptional communication skills. Leveraging large datasets and advanced tools, you will uncover insights, navigate ambiguity, and drive data-informed decisions. Passion for making a meaningful impact, fostering collaboration, and solving complex challenges in a fast-paced environment will set you apart. Responsibilities:

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• Support project scope, develop and execute project plans for supported programs.
• Drive effective, concise, and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination, and communications to leadership, and business recommendations for broader stakeholder groups.
• Identify gaps in strategy, systems, and processes to support growth at scale.
• General program management to define project scope, develop and execute plans, and drive risk and compliance activities.
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders.
• Adapt to changing requirements and prioritize escalation requests effectively.
• Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling.

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Minimum Qualifications:

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• 8+ years of experience in operations for a tech company, consulting, operations, or similar roles.
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement.
• 5+ years of project or program management experience in a corporate environment.
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally.
• Ability to make judgments under tight deadlines and competing priorities.
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making.
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others.
• Experience communicating effectively via various formats, time zones, and audiences, including within operations teams and across with key stakeholders and senior leadership.

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Benefits:

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• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

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Additional Responsibilities:

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• Participate in OP monthly team meetings, and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

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About us:

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.