Product Manager - L1 | Telecom Consulting | Fulltime

Job Description

Product Manager - L1 | Experience: 8-10 Years

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Mandatory Skills: Telecom Consulting

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Role Purpose

The purpose of the role is to understand the customer needs and develop specific products to solve their problems and support delivery managers in client servicing

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Do

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• Understand the stated and unstated needs of the customer to develop the product  
• Deeply understand the client requirements by interacting with them  
• Coordinate with the pre-sales team to understand the RFP details  
• Post client interaction, draft and document user stories along with the business analysts  
• Analyze the business/ process problem of the client and find loopholes to provide relevant solutions  
• Identify the opportunities of automation, process improvement to cut cost, time manpower etc at the client’s end  
• Identify various touch points while understanding the business/ process value stream of the client  
• Share the client requirements and relevant documents with the developers and discuss on the apt solutions which can be provided to the client to solve the problem  
• Create a product vision and roadmap for its development and ensure adherence of the same  
• Developers to design and prepare a package of solutions/ proof of concept for the customer for their approval  
• Design and Development of the product solution as per the customer’s need  
• Create a product architecture along with technical architect and road map with established schedules and monitor process against dates and share the development plan with the developers  
• Work with the UX designer and UI team on the look and feel of the product as per the client’s requirement  
• Track problems, resolutions, and bug fixes throughout the project/ module and create a comprehensive database of defects and successful mitigation techniques  
• Work with DevOps team during the production and to ensure seamless movement of code from different servers  
• Create various test cases and perform testing the developed product  
• Perform user acceptance testing at Wipro’s environment for successful delivery  
• Perform testing of the product at client’s environment and take the final sign off from the client  
• Design execution reporting dashboard that will provide clear picture of the progress  
• Perform impact analysis at the client site and see the results of the deployed product and support the client for any incremental changes/ requests  
• Develop, implement and maintain scripts for database backup and restore for all databases and test the procedures periodically  

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Team Management

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• Resourcing, Forecast talent requirements as per the current and future business needs  
• Hire adequate and right resources for the team  
• Train direct reportees to make right recruitment and selection decisions  

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Talent Management

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• Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness  
• Build an internal talent pool of HiPos and ensure their career progression within the organization  
• Promote diversity in leadership positions  

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Performance Management

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• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.  
• Incase of performance issues, take necessary action with zero tolerance for ‘will’ based performance issues  
• Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below  

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Employee Satisfaction and Engagement

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• Lead and drive engagement initiatives for the team  
• Track team satisfaction scores and identify initiatives to build engagement within the team  
• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team   
• Exercise employee recognition and appreciation

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Skills

business analysis,user story creation,organization,user experience (ux) design,process improvement,talent management,team management,product development,testing and quality assurance,telecom consulting,performance management,client requirements,product management,user interface (ui) design,automation