Senior Operations Manager, US&C Growth Ops, Retail

About The Role

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Grocery and Retail is one of the fastest-growing categories at Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably. As a Senior Strategic Operations Manager on the Pricing & Business Intelligence team, you'll play a critical role in scaling and optimizing this business across the U.S. and Canada.

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You'll work across several high-impact areas-shaping pricing strategy, uncovering performance and user insights, and helping grow surfaces like Add-Ons and Bundling that improve affordability and customer value. This is a highly cross-functional role, well-suited for someone who enjoys solving ambiguous problems, working with data, and collaborating closely with teams across Product, Engineering, Data Science, Ops, and Finance.

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What You Will Do

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•  Leverage Data to Guide Strategy: Analyze user behavior, pricing dynamics, and growth trends to shape our growth strategy.  
•  Lead High-Impact Initiatives: Tackle complex problems across pricing, user engagement, and growth. Bring structure to ambiguity and lead projects from strategy to execution.  
•  Drive Cross-Functional Alignment: Work closely with Product, Data Science, Finance, and Ops to align on priorities, design experiments, and execute strategic initiatives.  
•  Build Tools for Impact: Develop dashboards, reporting, and strategic narratives that enable teams to act quickly and confidently.  
•  Deliver Meaningful, Measurable Impact: Focus on work that improves the user experience, boosts engagement, and supports long-term growth. 

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Basic Qualifications 

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•  4+ years of professional experience in operations, strategy, analytics, product, consulting, or a related field  
•  Bachelor's degree in Business, Economics, Engineering, Data Science, or a related quantitative field  
•  Proficiency in SQL and strong skills in Excel/Google Sheets 

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Preferred Qualifications 

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•  Proven ability to use data to inform strategy, identify trends, and optimize performance-including user-level analysis and segmentation  
•  Strong verbal and written communication skills, with the ability to translate complex analyses into clear, actionable insights  
•  Proven ability to work across teams and align stakeholders around shared goals  
•  Background in pricing strategy, user segmentation, or growth analytics within tech, e-commerce, or marketplace environments  
•  Experience informing or supporting A/B tests or marketplace experiments  
•  Strong critical thinking skills and comfort navigating ambiguity with a structured, analytical approach  
•  Familiarity with Python, R, or business intelligence tools such as Looker or Tableau  
•  Experience with financial modeling, forecasting, or budgeting, and the ability to connect financial outcomes to business strategy 

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For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.