Senior Manager, Customer and Product Training

Job Description:

At GrowthZone, your mission is our mission.

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We build modern, all-in-one software that empowers associations to grow faster, engage members more deeply, and operate more efficiently. As the leading platform for member-based organizations — chambers of commerce, trade associations, professional societies, and nonprofits — we serve thousands of customers across North America through two purpose-built products: GrowthZone AMS for SMB-sized associations and MemberSuite for larger, more complex organizations.

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We're privately held, profitable, and deeply rooted in the verticals we serve. Our platform handles the full operational stack — billing, communication, websites, events, reporting, and more — backed by a team that genuinely understands what associations need to thrive.

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The Senior Manager, Customer and Product Training will lead our customer facing training team. The Training Manager oversees a team of Training Specialists responsible for delivering high-quality customer training and education experiences. This role is accountable for the strategic execution of training programs that support product adoption, customer success, and internal enablement. As a player-coach, the Training Manager leads by example, manages day-to-day operations, and fosters a culture of continuous improvement. The ideal candidate is a strong communicator, coach, and project manager who thrives on cross-functional collaboration and creating scalable, impactful learning solutions.

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What You’ll Do

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• Hire, onboard, and manage team headcount in alignment with department goals and business growth.
• Lead, coach, and develop a team of training professionals across varying experience levels; fostering performance, engagement, and career growth.
• Communicate and educate the team on company objectives, policy changes, and business priorities.
• Provide hands-on support with training delivery, content development, and key initiatives as needed.
• Manage workload prioritization, team scheduling, and resource planning for training delivery and content development.
• Collaborate with Product, Marketing, Sales, and other departments to ensure training programs align with product launches and business objectives.
• Evaluate team performance and training effectiveness using data-driven metrics and feedback loops.
• Establish and maintain standards for training documentation, tools, and delivery methods
• Review training recaps, training dashboards and survey feedback to identify follow-up opportunities.
• Identify gaps in training processes and implement improvements to drive efficiency, scalability, and quality.
• Drive cross-functional projects related to product training, onboarding, or customer education campaigns.
• Stay current on industry trends, learning technologies, and best practices; recommend and implement enhancements to modernize training delivery.
• Support new product testing and provide input on usability from a customer training perspective
• Annual professional development required.
• Other duties as assigned.

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Qualifications

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• 5+ years of experience in training, adult learning, or learning & development.
• Bachelor’s Degree in Education, Business, Communications, or related field (or equivalent experience).
• Strong people leadership skills with experience mentoring and coaching.
• Strong communication skills with the ability to influence across teams and present effectively to peers, stakeholders, and senior leadership.
• Proven ability to design and implement training strategies across multiple delivery formats.
• Proven ability to translate business objectives into actionable team direction.
• Ability to assess quality of work across direct reports, implement process improvements, and manage performance expectations.

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Preferred Skills & Experience

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• 2+ years in a people leadership role.
• Proficiency with training and communication tools such as LMS platforms, Zoom, HubSpot, SurveyMonkey, and Salesforce.
• Experience identifying and mitigating project risks.
• Experience implementing scalable team processes and advocating for efficiencies that drive long-term results.
• Experience utilizing AI solutions to improve team efficiencies and optimize data and processes.
• Deep understanding of instructional design, adult learning methodologies, and L&D process improvement.

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Core Competencies

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• The successful candidate will demonstrate strength in the following competencies as well as foundational competencies which can be found here:
• Strategic Insight – Connects work to business strategy and impact.
• Executive Presence & Influence – Communicates confidently to influence key stakeholders.
• Constructive Conflict Resolution – Addresses conflict directly and productively.
• Leadership Courage & Candor – Provides honest feedback and addresses issues directly.
• Operational Discipline – Sets clear goals and tracks performance.
• Organizational Navigation – Navigates the organization to advance priorities.
• Team Effectiveness & Cohesion – Builds collaborative, high-performing teams.

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What You’ll Get In Return

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We invest in the people who power our mission.

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Financial

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• 401(k) with immediate vesting and company match from day one
• Employee referral bonuses

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Health & Wellness

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• Medical and dental coverage with generous company premium contributions
• HSA and FSA with company contributions
• Company-paid Critical Illness, Long-Term Disability, Basic Life & AD&D, and EAP coverage

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Time Off

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• Responsible Time Off (RTO)
• 13 paid holidays
• Paid Volunteer Time Off (VTO)

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Culture

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• Employee-led groups fostering an inclusive, connected workplace

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All offers are contingent on successful completion of a background check.