Manager, Business Operations

Description

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The Business Operations Manager/Senior Manager is a critical execution partner within the Trust & Infrastructure (T&I) Operations team, supporting the content and communications infrastructure that serves 5,000+ engineers across 9 time zones. This role ensures that executive reporting, content submission workflows, and operational logistics run on time and on standard.

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This is a high-visibility role at the intersection of AI, communications, and Business Operations — an opportunity to build operational and communications depth while contributing to some of the most complex and consequential Technology content. This role will work out of office on a hybrid schedule three days a week.

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Key Responsibilities

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Content Operations & Program Execution

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• Manage the end-to-end content collection process for recurring executive reporting — sending calls for content, tracking submissions, following up with contributors across T&I sub-orgs, and verifying completeness against each delivery deadline.
• Build and maintain operational workflows that simplify content submission for contributors — including Slack Skills, automated reminders, and structured templates that reduce friction and improve consistency.
• Proactively identify manual, repetitive steps in the content and communications workflow and propose AI-powered solutions to streamline them.
• Own the review scheduling process for all executive content, coordinating review windows with senior leaders and required reviewers across multiple deliverables simultaneously.
• Maintain a forward-looking content calendar and proactively flag scheduling conflicts or timeline risks before they become problems.
• Support logistics for org-wide and executive events, including AI Town Halls, all-hands meetings, and leadership presentations.
• Manage run-of-show coordination, use case and demo submissions, presenter logistics, and day-of execution support.

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Communications & Content Development

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• Develop content for recurring executive updates, working from team submissions to produce clean, structured communications that meet an executive register.
• Distill high-volume, multi-org input into accurate, concise content that preserves technical fidelity while meeting the needs of a senior leadership audience.
• Develop presentation content for executive reporting, including recurring leadership updates, all-hands materials, and other executive-facing decks.
• Translate complex operational and technical inputs into polished, narrative-driven slide content for senior leadership audiences.
• Draft internal communications including Slack broadcasts, channel announcements, and follow-up posts on behalf of executive leadership.
• Maintain consistency in tone, format, and cadence across recurring internal communications, including org change and promotion announcements.
• Support translating complex technical inputs from sub-org leads into clear, consistent messaging for internal and executive audiences.

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Experience/Skills Required

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Essential Experience

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• 3–5+ years in business operations, communications operations, program management, or executive support in a fast-paced, large-scale technology organization.
• Demonstrated experience managing multiple concurrent deadlines and coordinating content collection from a distributed set of contributors.
• Experience supporting or contributing to executive-level communications (e.g., all-hands meetings, leadership reporting, recurring executive updates).

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Core Skills & Traits

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• Operational Rigor: Highly organized, deadline-driven, and process-oriented. Able to build and maintain tracking systems, submission workflows, and content calendars independently, without requiring close direction.
• Clear Writer: Capable of synthesizing complex, multi-source technical inputs into clean, structured prose for a senior executive audience. Strong attention to accuracy, voice consistency, and register.
• AI Tool Fluency: Demonstrated experience using AI tools (Claude, Agentforce, or equivalent) to accelerate operational and communications work. Ability to build AI-powered workflows — such as Slack Skills and automated submission prompts — that reduce manual effort for content contributors.
• Stakeholder Navigation: Comfortable working with and following up with senior leaders and cross-functional partners. Knows how to be persistent without creating friction.

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Preferred Qualifications

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• Experience supporting a communications, operations, or executive function within an engineering or technical organization.
• Familiarity with Slack as a communications platform, including workflow automation and advanced Slack features.
• Google Slides proficiency — able to produce clean, formatted decks from raw content.
• Project management experience or certification preferred.
• 5+ years of experience preferred for Senior Manager-level consideration.
• Experience using or managing Salesforce products is a plus.

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For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.