Head of Operations (Founding Operator)

Los Angeles, CA — Full-Time — Onsite/Hybrid Preferred

Salary: $125,000 - $155,000

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About Qualiphy

Qualiphy is a high-velocity telehealth infrastructure company operating across 48 states, delivering instant medical access, pharmacy-integrated prescribing, and AI-supported clinical workflows. We process thousands of patients monthly and are rapidly expanding our clinical capabilities. Our mission is to build the operating system for modern clinical care.

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We move fast, build aggressively, and operate at the intersection of medicine, technology, compliance, and national-scale logistics. We are now hiring a world-class operator to help transition Qualiphy from a founder-driven company into a scalable, high-performance organization.

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Role: Head of Operations (Integrator)

This is not a standard operations role — it is a foundational systems-building position.

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You will own all non-technical operations at Qualiphy and build the processes, structure, and team that enable the company to scale safely and predictably. Working directly with the founder, you will translate high-speed vision into clear, repeatable systems and ensure flawless execution across clinical, support, pharmacy, and internal workflows.

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The ideal candidate is execution-obsessed, systems-oriented, steady under pressure, and comfortable in ambiguity. You’ve built operational infrastructure in fast-moving, regulated environments — and you thrive in it.

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What You Will Own1. Company Operations

• Build and manage day-to-day operations across clinical routing, support, pharmacy workflows, and exam logic.
• Create, refine, and enforce SOPs for every core function.
• Standardize operations across 48 states and multiple clinical verticals.
• Ensure all repeatable tasks become documented and systemized.

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1. Organizational Structure & Leadership

• Define roles, accountability charts, and reporting structures.
• Lead support teams, coordinators, and cross-functional operators.
• Run weekly operating cadence (priorities, KPIs, system reviews).
• Build the operational layer between founder → frontline teams.

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1. Quality, Compliance & Provider Operations

• Own chart review workflows, clinical QA, and safety protocols.
• Ensure full compliance with state-by-state telehealth regulations.
• Build provider onboarding, training, and performance systems.
• Maintain governance across protocols, exam logic, and medical direction.

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1. Master Knowledge & Protocol Management

• Build and maintain Qualiphy’s internal source-of-truth for:
• protocols
• SOPs
• workflows
• compliance rules
• provider instructions
• training materials
• Convert founder-level vision into clear documentation and scalable systems.

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1. Project Execution & Scaling

• Lead cross-functional initiatives from kickoff to completion.
• Translate operational needs into actionable technical requirements.
• Build the systems backbone for new verticals, product initiatives, and national expansion.

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What You’ve Done

You likely have:

• 5–12 years of experience in high-speed startup operations (healthcare, telehealth, marketplace, logistics, or regulated SaaS strongly preferred).
• Built processes from zero — not just improved existing ones.
• Managed teams through rapid growth and operational complexity.
• Worked with compliance workflows or in environments where precision matters.
• Served as the “Integrator” who turns chaos into clarity.
• Understanding of healthcare operations or telehealth compliance (preferred but not required).

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Who You Are

• Calm, measured, and decisive — even under pressure.
• A systems thinker who sees how pieces connect.
• Obsessed with documentation, clarity, and repeatability.
• A strong communicator who removes ambiguity quickly.
• A builder who takes ownership and fixes what’s broken.
• Someone who thrives in motion and hates inefficiency.

This role is for a builder — not a maintainer.

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Why This Role Matters

Qualiphy has:

• national coverage
• rapidly rising demand
• a high-velocity founder
• strong revenue
• a complex clinical engine
• multi-state compliance requirements

Now we need the operator who can transform this momentum into a scalable, stable, predictable national operation.

You will become the structural backbone of the company.

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Compensation

• Competitive salary (DOE)
• Performance-based upside
• Early leadership equity (founding operator tier)
• Pathway to VP of Operations or COO within 12–18 months