Head of Operations

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Head of Operations

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Devoted Studios

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•  Full-time
•  Remote
•  $150k - $180k / year
•  15h ago

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The Head of Operations is the pinnacle of orchestration at Devoted. They take the CEO's vision for how this company scales and implement it across every department: setting the plan, agreeing the dates with department leadership, holding everyone to those dates, and reporting status back before it is asked for.

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That spans international expansion and compliance, tooling and infrastructure programs, operational policy design, and AI powered process improvements. They also directly lead the departments that form Devoted's operational foundation: Team Success, IT, and Recruitment.

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This is a senior operational leadership role for a driven, methodical operator who thrives in a fast paced environment. Reports to the CEO.

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Own the operational engine. Move fast. Deliver with discipline. Build the infrastructure that carries Devoted forward.

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Key Responsibilities

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Cross-functional execution

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•  Own the delivery of the CEO's cross departmental initiatives end to end: clear ownership, agreed timelines, defined success criteria, on time landing.
•  Drive operational initiatives that span multiple departments to completion - international expansion and compliance, insurance and benefits programs, IT and infrastructure projects, new office setup, cross-functional policy design, AI adoption programs.
•  Partner with department leadership across Production, Finance, Legal, BD, Team Success, IT, and Recruitment to align priorities and deliver on shared commitments.
•  Maintain proactive reporting rhythms across operational initiatives - status, decisions needed, upcoming milestones.

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Operational leadership

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•  Directly manage Team Success, IT, and Recruitment. Hands-on people leadership - setting direction, developing team leads, driving performance and culture.
•  Set and hold operational KPIs for each function. Ensure they're staffed correctly, structured to scale, and integrated with the rest of the company.
•  Support Team Success in delivering strong culture, engagement, team lifecycle processes, and performance frameworks.
•  Support IT in delivering reliable infrastructure, cybersecurity, hardware and software provisioning, and scalable support.
•  Support Recruitment in delivering on hiring plans across the company, with strong candidate experience and speed.

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Operational governance and international compliance

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•  Own operational governance and international compliance across geographies - employment structures, contractor frameworks, tax and legal alignment in every region where Devoted operates.
•  Partner with Legal, Finance, and Team Success to ensure operational processes meet legal, security, and compliance standards in every region.
•  Anticipate operational needs tied to expansion - new geographies, new employment structures, new office footprints - and stand them up ahead of growth.

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Company-wide Operational Systems

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•  Own the operational KPIs and infrastructure that make the company run - dashboards, reporting cadences, quarterly business reviews, operational rhythms.
•  Drive the operational execution of quarterly commitments and cross-functional priorities across the leadership team.
•  Build the operational muscle of the company as it grows - the systems, standards, and rhythms that support scalability.

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AI-powered operations

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•  Champion the integration of AI tools across operational processes - in hiring workflows, IT support, compliance automation, reporting, knowledge management.
•  Evaluate emerging AI capabilities and identify where they can meaningfully compress operational work and enable the team to focus on higher-value activities.
•  Partner closely with technical leadership on AI adoption programs and their operational rollout.
•  Model AI-forward operating habits for the team, encouraging experimentation, curiosity, and thoughtful adoption.

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Requirements

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•  8-15 years of operational leadership at a services, co-development, or growth-stage tech company.
•  A track record of driving big cross-functional programs to completion in fast-moving environments - shipping outcomes, holding timelines, delivering under pressure.
•  Experience running Team Success (HR), IT, and Recruitment functions - or a subset of them - with real people-management accountability.
•  Strong track record of alignment across Legal, Finance, HR, IT, and Production on cross-functional initiatives.
•  International operations experience - employment structures, contractor compliance, multi-country frameworks.
•  AI-forward and technically curious. Actively uses AI tools in their own operational work and has a track record of introducing them into teams they lead.
•  Strong operational reporting habits and clear communication with executive leadership.
•  Thrives in a fast-paced, high-growth services business where the work is real and the pace is quick.

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Devoted Studios

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