About Braze
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
Key Responsibilities
- Function Leadership and Strategy: Own the Legal Operations strategy, multi-year roadmap and OKRs. Set priorities across the department's competing operational demands, and report progress and impact to legal and executive leadership.
- Legal Insights and Resource Analytics: Build the department's view of where its time and money go, by functional area, matter type and business partner. Turn spend, workload and contract data into trends and recommendations for the legal leadership, and use them to inform prioritization, headcount planning and investment decisions.
- People Leadership: Recruit and manage a Legal Operations Analyst. Set the operating model so that execution sits at the right level and senior capacity stays focused on design, negotiation and change.
- Legal Systems Architecture: Own the architecture of the legal technology stack — including Salesforce, Jira and Jira Service Management, Ironclad and OneTrust, alongside e-signature, content management, sales enablement and procurement platforms. Responsible for building, buying, integrating and retiring decisions, and designing for scale.
- Integrations and Automation: Own the integration layer between contract management, CRM, screening, e-signature and finance systems end to end — from technical requirements through delivery, testing and production support. Drive automation of manual legal workflows as a standing objective.
- Contract Data and Reporting: Turn the contract population into structured, queryable data, and build the reporting layer that Legal leadership and the business rely on for commitments, obligations and risk. Define with the relevant legal functions the metrics the legal department manages itself by and enable appropriate reporting on such metrics.
- Vendor and Commercial Ownership: Own legal technology vendor selection, evaluation, commercial negotiation, renewals, spend and performance management. Hold Legal vendors to their commitments and build the business case for new investment.
- AI Strategy for Legal: Define in collaboration with Legal leadership and execute the department's AI roadmap — contract review and drafting support, contract data extraction, knowledge management, intake deflection, and attorney use of general-purpose AI tools and self-built workflows — including governance, evaluation of output quality, and the change management needed for adoption to stick.
- Service Delivery and Process Design: Own legal intake as a product: how work reaches the department, how it is triaged and routed, what the service commitments are, and how performance against them is measured and reported. Design, document and implement new processes between Legal and its business partners, with the enablement and training.
- Governance and Compliance Operations: Run the operational backbone of the department's compliance obligations, including third-party due diligence, sanctions and export control screening, data retention and records management, in partnership with the legal and business owners of each program.
- Cross-Functional Partnership: Act as Legal's operational counterpart to IT, Business Systems, Finance, Procurement and other departments. Secure the engineering and admin capacity Legal needs, and influence system decisions made outside the department that affect it.
Required Qualifications
- Substantial legal operations leadership experience at a scaling technology company, including ownership of a legal operations function or of a major program within one.
- Demonstrated people leadership: hiring, managing and developing team members, and building an operating model that delegates effectively.
- Deep, hands-on technical expertise across legal and go-to-market systems — ideally Salesforce, Jira, Ironclad and OneTrust, or close equivalents — including workflow design, automation and integration architecture. You should be able to specify and challenge technical work, not only commission it.
- Track record of legal technology vendor selection and commercial negotiation, with accountability for budget, renewals and vendor performance.
- Proven ability to define a roadmap and deliver change across a global, cross-functional organization, including system migrations and implementations.
- Experience defining, instrumenting and reporting operational metrics and service commitments for a legal or comparable function.
- Strong analytical skills, with hands-on experience building dashboards and reporting in BI tools (e.g., Tableau, Looker or Salesforce reporting).
- Excellent communication and stakeholder management skills, with credibility at General Counsel level and with engineering and IT counterparts alike.
- Strong judgment on data integrity, confidentiality and the handling of sensitive information.
- A law degree is not required. A working understanding of commercial contracting is essential.
Preferred Qualifications
- Experience in the SaaS industry, including familiarity with SaaS commercial contracts.
- Understanding of data protection and privacy concepts.
- Experience deploying AI in a legal function in production, beyond pilots, including governance and adoption.
- Experience owning a legal service desk or ticketing-based intake function at scale.
- Experience operating across multiple jurisdictions and languages, including multi-language legal document workflows.
- Experience growing a legal operations team from one person to several.
Pay and benefits
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $150,000 and $212,000/year, with an expected On Target Earnings (OTE) between $176,000 and $250,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
What we offer
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Braze is an equal opportunity employer
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Our AI-powered recruitment process
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:
- To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
- To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.
Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.
.svg)
.svg)
