Head of Commercial Operations

Role Overview

The Head of Commercial Operations will build and lead the operational engine that activates revenue after contracts are signed.

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This leader is the operational counterpart to Sales — ensuring providers are successfully onboarded, enabled, integrated, and scaled. You will design the infrastructure, processes, tools, and cross-functional coordination required to drive predictable activation, retention, and revenue expansion across diverse partner types.

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You will own the post-sale commercial lifecycle from contract signature through full productivity.

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Key Responsibilities

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1. Post-Sale Activation & Provider Onboarding  

• Build and own Daybreak’s provider onboarding infrastructure  
• Standardize activation workflows across:  
  • Doctor offices & MSOs  
  • DMEs  
  • VA systems  
  • Mental health practitioners & partners  
  • Wellness partners  
• Ensure time-to-first-patient and time-to-revenue are minimized  
• Develop implementation playbooks by partner segment  

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1. Commercial Systems & Process Infrastructure  

• Design scalable processes that support multi-segment growth  
• Build KPIs for activation, utilization, retention, and expansion  
• Partner with Data to create dashboards for commercial health  
• Improve CRM workflows (e.g., Salesforce/HubSpot) to ensure clean handoffs from Sales  
• Create documentation and standard operating procedures (SOPs)  

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1. Revenue Enablement & Performance Optimization  

• Identify bottlenecks in provider adoption and utilization  
• Build training programs and enablement materials  
• Optimize reimbursement workflows where applicable  
• Improve operational performance across provider segments  
• Implement structured feedback loops to Product and Operations  

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1. Cross-Functional Leadership  

• Serve as the connective tissue between Sales, Product, Clinical, Operations, and Finance  
• Align commercial operations with supply chain and production capacity  
• Partner with Marketing on launch kits and go-live support  
• Ensure pricing, contract structure, and operations align for margin scalability  

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1. Segment Strategy & Scaling  

• Develop differentiated operational strategies for:  
  • Enterprise accounts (e.g., VA, large MSOs)  
  • Mid-market provider groups  
  • Independent practices  
  • Emerging wellness channels  
• Build scalable frameworks ahead of dental market expansion  
• Design processes that allow rapid replication of success

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What Success Looks Like

Within 12 months:  

• Reduced time-to-activation  
• Established clear provider lifecycle metrics  
• Increased provider utilization rates  
• Built scalable onboarding systems for multiple commercial segments  
• Positioned Daybreak to support national enterprise partnerships  

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Ideal Candidate Profile

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Experience  

• 8+ years in commercial operations, healthcare operations, or similar  
• Experience scaling post-sale operations in a high-growth healthcare or health-tech company  
• Strong understanding of provider workflows and reimbursement dynamics  
• Experience working with multi-segment healthcare channels (MSOs, DMEs, enterprise health systems preferred)  

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Capabilities  

• Systems thinker who builds repeatable infrastructure  
• Deep understanding of provider behavior  
• Strong operational rigor with comfort in ambiguity  
• Data-driven decision maker  
• Cross-functional leadership strength  
• Able to translate strategy into execution  

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Competitive Compensation DOE