Director of Operations, Critical Assets

Job Description:

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ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 21,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.

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We’re looking for a street-smart, fast-twitch player to help drive execution across high-stakes initiatives at the intersection of private equity and operations, possibly even tech. Think turnarounds or greenfield plays. Projects are typically high-stakes, often in real estate (apartments, hotels, office), and may include tech initiatives. No property management background needed, but you better be battle-tested in business, highly entrepreneurial, and hard-charging. 5–9 years of experience. You’re the kind who takes the hill, not talks about it. You move fast, hit hard, and get people to move with a velvet glove and iron fist. This is the business equivalent of a Special Forces role, not a standard Army post. You'll report into upper leadership with strong visibility with the founder, Pete Rex. Must be an all-in or out type player.

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Fully remote, with preference for your home base to be around Austin, Texas.

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ResProp- About Us

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What you'll be doing:

• Providing best in class operational performance, and zealous service to owners.
• Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc).
• Providing operational support and training to Property Managers with regular reviews / reports on operating / capital financials, occupancy forecasts, and other relevant business activities.
• Communicating regularly with support function leads and leadership in developing new and innovative best practices.
• Working with Regional Maintenance Directors and internal Construction Department to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response.
• Work with your Regional Maintenance Director and internal Construction Department to provide capital improvement suggestions for the future of the sites.
• Developing and executing recovery strategies on new takeovers.
• Monitor all proposals and contracts for large projects at sites and check work in progress. Ensure proper contract approvals are implemented.
• Assist in any draw related requests such as gathering lien waivers or submitting draws to lenders.
• Know the market for each property and visit property competitors on a regular basis.
• Ensure that all resident complaints are handled appropriately and timely.
• Knowledge of project based affordable housing programs.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ResProp training benchmarks.
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary.
• Ensure all counseling forms, written evaluations, and salary requests are provided for review to the Regional Vice President or the Senior Vice President and delivered to the Human Resource department.
• Review all timesheets and ensure hours indicated are correct, vacation and sick time reported, and hours are approved.
• Promote harmony and quality job performance of staff through support and effective leadership.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.
• Work with your Property Managers to develop yearly operating budgets/forecasts.
• Ensure property closeout is completed on time and ownership financial reports are accurate.
• Work with your Property Manager and Marketing team to provide marketing strategies to generate rentals.
• Ensure staff leasing techniques are effective in obtaining secured leases, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Effectively show, lease, and move in prospective residents.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours). Complete the quarterly RM audits as directed.

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What you must have:

• Property Management experience is great, but we are not looking for a typical property manager. We want someone who can roll their sleeves up and go solve complex problems.
• At least 5-9 years of operations management experience.
• Long term focus and desire to work in a fast-paced, growing organization.
• Expectation that the role is 100% travel that will be reimbursed.
• Bachelor’s degree from 4-year accredited university required.
• A laptop to use for work purposes.

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Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:

• Competitive salary.
• Medical, Dental, & Vision Benefits.
• 401(k) retirement plan.
• Competitive Paid Time Off.
• Discounted rent at any properties owned by ResProp Management.

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Employment Eligibility Requirements:

• Applicants will be required to pass a background check, credit check, and reference check prior to their first day to verify their employment eligibility.