AVP, Head of New Business Operations

Summary

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This position oversees the day-to-day New Business operations of the team responsible for issuing both annuity and life products. The position will partner closely will be responsible for the agent and client New Business experience. It will partner closely with the agency team- licensing and commissions.

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Major Duties and Responsibilities include the following. Other duties may be assigned.

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Maintain a knowledge of the company actively sold products, both Annuity and Life, and function as an internal product resource for questions related present product offerings.

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• Maintain a vision of the New Business life cycle (submission to commission) and maintain KPIs to show experience.
• Partner with the agency team to ensure the licensing and commissions experience is captured in the overall New Business cycle
• Ensure the agency experience aligns with the New Business team’s experience and communication.
• Interact with Third Party Administrator (TPA), team members, internal peers, sales agents, product distributors, heads of distribution, and company executives
• Manage the performance of the team by effectively coaching and providing day-to-day feedback. Mentor team members and provide training.
• Document/maintain procedures related to processing new business. Look to constantly improve business processes through automation and process redesign.
• Drive point of sale enhancement with internal partners and vendors to continuously improve experience
• Compile and review operational data to enhance agent and client experiences though New Business process
• Manage the flow of inhouse queues and ensure that processing standards are met. Drive operational improvements of same processes
• Maintain processing standards for the team and report on actual business results against those standards. Organize the scheduling of team responsibilities to ensure that processing standards are met
• Participate in the design/filing of new products and forms, and the documentation and procedures related to the launching of new products

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Supervisory Responsibilities

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This job has supervisory responsibilities.

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Education And/or Experience And Skills

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• The position requires significant experience in working with annuity & life products and managing insurance back-office operations
• Experience with insurance administrative systems and with point-of-sale technologies such as iPipeline, AnnuityNet, and Firelight
• Track record of setting and meeting production standards in an insurance back-office environment
• Experience with implementing workflow and process improvements
• Demonstrates a high level of initiative and seeks and encourages others to implement new solutions to operational challenges
• Ability to assimilate data and create reports, presentations, and workflow diagrams, utilizing Excel, PowerPoint, Query, and other tools
• Excellent verbal and written communication skills, at all levels of the organization
• Ability to effectively interact/interface with external parties – agents, distributors, customers, and vendors
• Tactful and professional, with the ability to influence others
• Ability to influence strong critical thinking skills and the ability to effectively problem solve