Customer Success Lead

About Bitesize

Bitesize is a fast-growing startup helping car dealerships reconnect with customers hiding in their database—using a smarter, AI-powered text messaging approach. Our platform drives measurable revenue at a fraction of traditional marketing costs while improving customer satisfaction. We’re generating real revenue with successful clients nationwide and have been featured in Automotive News, Fixed Ops Magazine, and Digital Dealer.

​

If you’re excited about making a real impact and growing with a small, ambitious team, read on.

​

About the Role

The Customer Success Lead will serve as the primary owner of customer relationships at Bitesize. This role is responsible for driving retention, expansion, and long-term customer value across our customer base.

​

This is a hands-on individual contributor role with a clear path to people management. Candidates who consistently deliver strong results in renewals and expansion will have the opportunity to grow into a CS management role and build a team.

​

Key Responsibilities

• Own the full post-sale customer lifecycle, from onboarding through renewal  
• Act as the primary point of contact for assigned customer accounts  
• Drive high renewal rates and identify expansion and upsell opportunities  
• Monitor account health, usage, and performance metrics  
• Proactively address customer risks and resolve issues before escalation  
• Partner closely with Product, Data Ops, and Leadership to advocate for customer needs  
• Track and report on retention, expansion, and customer performance KPIs  
• Help shape and improve Customer Success processes as the company scales  

​

Growth & Leadership Opportunity

This role has clear growth potential into a people management position. Candidates who demonstrate strong performance on retention and expansion metrics may be considered for:

• Managing and mentoring future CS hires  
• Owning team-level KPIs and performance reporting  
• Helping build CS playbooks, processes, and best practices  

​

Qualifications

Required  

• 3–6+ years of experience in Customer Success, Account Management, or a similar client-facing role  
• Proven experience owning renewals and expansion  
• Strong communication, organization, and relationship-building skills  
• Comfort working in a fast-paced startup environment  
• Data-driven mindset with experience tracking KPIs  

Preferred  

• Recent experience directly managing people with performance KPIs  
• Experience in SaaS, automotive, or tech-enabled services  
• Prior experience scaling customer success processes  

​

Compensation

• Base: ~$85k–$100k  
• Variable: 20–25% tied to renewals and expansion  
• Full benefits package  
• Opportunity for rapid growth as the company scales  

​

Why Join Bitesize

• High visibility role with direct impact on company growth  
• Close partnership with leadership  
• Clear growth path into CS leadership  
• Fully remote within the U.S.  

​

Our Commitment to Inclusion

At Bitesize, we believe inclusion and diversity are essential to building meaningful connections with our people, customers, and communities. We value different perspectives and encourage everyone to bring their whole selves to work.

​

Bitesize is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity or expression, age, disability, veteran status, or any other legally protected status.