AI Customer Success (AI agents / AI Digital assets)

AI Customer Success (AI agents / AI Digital assets)

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$80,000 – $120,000 + Equity + Relocation support + Flexible PTO + Full medical + Training  

Miami, FL (5 days a week, in-office)

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Are you fascinated by AI technology and looking to get ahead of the trend by joining a solid AI start-up where you’ll bridge the gap between the customer and Artificial intelligence!

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Rather than people, you'll be managing AI agents! This is next-generation customer success, blending technical know-how, Data storytelling and relationship management!

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Based in Miami, this well-funded AI start-up (with huge runway and very well know investors) build and deploy AI Digital Workers (AI Agents/Bots) that manage millions of calls, texts, and emails each month for their customers and therefore boosting their customer efficiency, productivity and unlocking new revenue without increasing headcount!

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This company has a proven product market fit and is growing at an astronomical rate.

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This role sits at the crossroads of customer success, prompt engineering, technical delivery, relationship management, and revenue growth. You’ll take ownership of go-live timelines, build performance and outcome reports, and lead efforts to drive renewals and upsells and overall customer experience and product optimization. You will be embedded directly with clients, you'll work hands-on to ensure they unlock the full value and impact of their AI Digital Workers.

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Ideal opportunity for someone passionate about AI technology who wants to work with emerging AI solutions in a customer-facing role!

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The person:

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• Strong experience within customer facing and presenting roles  

*Some experience building AI Agents or agentic projects using code or no-code tools!  

• An understanding of how APIs work and knowledge working with them.  
• Technical Fluency and experiences utilizing AI tools  
• Likely from a customer success, prompt engineering, technical implementation, relationship management, and growth role in the past!  
• Looking to play a huge part within a rapidly scaling GenAI start-up

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The position

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• A rapidly expanding GenAI start up (With huge runway and a proven product market fit!)  
• You will manage AI agents / bots that are deployed into enterprise customers  
• You will act as customer success, technical implementation, relationship manager and data story teller!  
• Customer facing and customer centric role  
• Onsite in Miami! (5 days a week)  
• A close knit, fast paced, and exciting work environment with proven AI experts and innovators!