Customer Care Specialist

Job Description:

Devon&Devon S.p.A. is a prestigious Italian company of Interior Design and Bath Decor, which became part of the Italcer Group. The aim of the group is to create a luxury pole in the high-end Home Furnishings to include decorative plumbing, tiles, wallpaper, lighting and furniture. To support the growth of the business, we are looking for a

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CUSTOMER CARE SPECIALIST

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Role Mission

The Customer Care Specialist will be responsible for all administrative and customer service activities relating to the Chicago Showroom and the US market. Directly reporting to the US Area Manager, he will be in relationship also with the Administrative Department of the HQ in Italy.

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Key Activities

• Management of contacts and personal data of national customers;
• Updating of data on the management system;
• Order entry within the management system;
• Management of transport documentation;
• Interfacing with the sales network (Showroom, distributors, agents);
• Acquire customer complaints management techniques;
• Interfacing with shippers, with the warehouse, with the sales office;
• To manage administrative procedures relating to foreign countries;
• Fill in and submit the service forms at the required deadlines.

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Key Requirements

• At least 3 years of experience in administrative and customer service Department;
• Degree in Economics is a plus;
• Excellent interpersonal and communication skills;
• Ability to analyze information, identify business priorities and problem solving;
• Strong understanding of customer service needs and priorities;
• Passionate about Products and the Luxury industry;
• Strong attention to detail and ability to multitask;
• Proficiency in Microsoft Word, Outlook and Excel;
• Experienced with technology to utilize retail systems and shipping software programs;
• Team player attitude.

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Primary Location

Chicago, Illinois

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Start Date

September 2025

Job Type

Permanent

Schedule

Full-time (40 hours per week)