Sr. People Operations Specialist (Hybrid)

Position: Sr. People Operations Specialist

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Status: Hybrid, Full Time

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Location: Florida (HQ is located in Fort Lauderdale, FL)

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Dress code: Business Casual, Casual Fridays

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Company: Fuego Leads (Supporting the full Ecosystem)

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About Us

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Fuego Leads is looking for a specialized Sr. People Operations Specialist to join our dynamic team and ecosystem. We are a leader in call center technology, lead generation, and telecommunication. Our focus is currently the health insurance and medicare markets where we have grown to a substantial market share in Health Insurance and are quickly growing in the Medicare market.

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Our core philosophy is to build and provide the best customer experience to the end user through seamless telecommunication and digital user experience, while providing a best in class solution for call centers to manage their operations and customer workflows start to finish from telecommunication to product quoting and operational performance reporting.

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In a more simple explanation, this means we are able to partner with organizations to generate their sales opportunity and revenue by handling their website, marketing, operational technology, and operational reporting allowing them to easily make intelligent business decisions improving their bottom line and growth.

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Fuego Leads recognizes that our most valuable asset is our people. We believe in providing autonomy and responsibility for individuals to drive their own success. Individual growth is fully supported across the organization and we look to promote from within as we continue to scale our teams and departments with the growth of the business.

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As our Sr. People Operations Specialist, you will work closely with our Director of HR and COO of Health Insurance Alliance, as well as cross-functional teams across our Ecosystem, to play a critical role in shaping our workforce strategy and planning practices, with employee-centered HR execution. This role will own workforce planning, schedule adherence, and forecasting, while also serving as the primary owner of HRIS administration and leave tracking. This position sits at the intersection of HR and Operations, a successful candidate would be able to demonstrate strong analytical skills, sound judgment, and the ability to partner cross-functionally while maintaining HR integrity and compliance.

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The Opportunity  Workforce Planning & Operational Analytics (≈60%) 

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• Owning workforce planning and forecasting to support business demand, staffing levels, and seasonal volume fluctuations.  
• Monitoring and analyzing schedule adherence, attendance trends, overtime usage, and attrition impacts.  
• Partnering with Operations leadership to provide capacity modeling, staffing recommendations, and scenario planning.  
• Building and maintaining workforce dashboards and reports to surface insights and risks.  
• Identifying patterns related to absenteeism, productivity, and burnout, escalating concerns with data-driven recommendations.  
• Supporting operational planning by translating workforce data into actionable insights while maintaining neutrality and independence from performance management decisions.  

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HR Operations, HRIS & Leave Administration (≈40%)

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• Serving as the primary administrator for HRIS (ADP Workforce Now), ensuring data integrity, audits, and timely employee lifecycle transactions.  
• Managing PTO, unpaid leave, and FMLA tracking, ensuring accurate balances, documentation, and compliance with federal and state requirements.  
• Partnering with the Director of HR on leave administration, including eligibility tracking, notifications, and coordination with payroll and benefits vendors.  
• Maintaining accurate personnel files and HR documentation in accordance with company policy and legal requirements.  
• Supporting benefits administration processes, including open enrollment support and ongoing employee inquiries.  
• Creating and maintaining SOPs for HR operations, workforce tracking, and leave management workflows.  

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What you bring to the table

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• 5+ years of experience in Workforce Management, HR Operations, or People Analytics, preferably in a call center or high-volume workforce environment.  
• Strong experience with schedule adherence, forecasting, and capacity planning.  
• Hands-on experience administering HRIS platforms (ADP Workforce Now strongly preferred).  
• Hands-on experience with Verint, Assembled, Calabrio (WFM tools) & Five9.  
• Working knowledge of FMLA, PTO policies, and unpaid leave tracking.  
• High attention to detail with a strong sense of ownership over data accuracy and compliance.  
• Ability to translate data into clear insights for both HR and Operations stakeholders.  
• Strong communication skills and confidence partnering with senior leaders.  
• Proven ability to maintain confidentiality, neutrality, and sound judgment in sensitive matters.  
• Experience supporting hourly, performance-driven, or sales-based workforces.  
• Comfort operating in fast-paced environments with changing demand.  
• Advanced reporting or dashboarding skills (Excel, Google Sheets, BI tools a plus).  
• Ability to balance business needs with employee experience and compliance.  

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Location & Hours

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• This is a Hybrid position (Our HQ is located in Fort Lauderdale, Florida, 33334.)  
• Hours of operation: 9 AM- 6 PM (EST) Monday - Friday  

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Compensation  

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• Band: $70-90K / year  

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Benefits

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• Competitive Compensation + Performance Incentives  
• Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)  
• 15 Days PTO, accrual starts after 3 months Probationary Period over the calendar year.  
• 401 K + Matching after 3 month Probationary Period (Optional)  
• Great Career development opportunities  
• Annual Company Events  

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The Interview Process

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Round 1: 30 minute Phone screen with Jade (Director of HR)

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Round 2: 45 minute Video Interview with selected Hiring Panel

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Round 3: 30 minute Video Interview with George (COO of HIA)

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Conduct references and background check

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Offer

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Deadline to Apply: Friday, Feb 13th, 2026

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How We Hire

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Fuego Leads is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at Fuego Leads will not be responding to any personal messages regarding this role or other opportunities.

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Fuego Leads is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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Fuego Leads is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email us.