Sr Director, Operations Excellence

Department Overview  

McDonald's International Developmental Licensee (IDL) Markets Segment / Business Unit (BU) the delivery and operation of core technology solutions across 79 markets, supporting 19,000+ restaurants and offices. Our mission is to implement innovative, secure, and scalable technology that enhances customer experiences and drives business success.  

The Senior Director, Operations Excellence (IDL) plays a pivotal role in driving strategic agenda and operational efficiency of the IDL organization part of Global Technology. In this role will act as a trusted advisor, providing critical support in driving pivotal initiatives, leading cross-functional projects, and ensuring effective operations for people, processes and performance across the organization. This leader fosters a high-performance culture and enhances the overall effectiveness of the IDL leadership team.  

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Accountabilities & Responsibilities  

The ideal candidate is a strategic, self-motivated leader with strong communication skills and the ability to collaborate across business, market, and vendor teams.  

Strategy & Alignment  

• Define the vision and role of the IDL Segment Technology team in line with global strategy.  
• Develop and maintain a 3-year Technology Roadmap to guide market-level planning.  
• Ensure alignment across Segment and Global teams through governance forums and leadership meetings.   

Communication & Engagement  

• Lead internal and external communications to support planning, governance, and stakeholder engagement.  
• Ensure timely updates on progress, risks, and key deadlines.  
• Drive internal communication strategies to foster team alignment and engagement.   

Technology Governance  

• Oversee key programs in the Technology Roadmap (e.g., Sesame 1, GMAL, STA).  
• Serve as the primary liaison with Global Technology teams.  
• Govern adoption of global products and manage change and incident communication processes.   

Talent Development  

• Support succession planning and talent retention through personalized development plans.  
• Shape team roles to align individual strengths with business needs.  

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Qualifications  

• Bachelor’s degree required; advanced degree (MBA or equivalent) preferred  
• 15+ years of experience in business, technology, operational excellence, or related fields within a global, matrixed organization  
• Proven leadership at the Director level or above, with expertise in strategic planning, financial management, and process optimization  
• Demonstrated success in driving strategic initiatives that enhance business performance and operational efficiency  
• Strong track record in leading high-performing, diverse teams across geographies  
• Excellent communication, collaboration, and stakeholder management skills  
• Ability to execute in fast-paced, dynamic environments with a focus on results  
• Certifications: PMP, ITIL, Prince2 or Six Sigma a plus  

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Compensation  

Bonus Eligible: Yes  

Long - Term Incentive: Yes  

Benefits Eligible: Yes  

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Salary Range  

The expected salary range for this role is $193,610-$251,690 per year  

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.