Sr. Customer Operations I

Schedule: FT

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Job Type: On-site

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Salary Type: Hourly

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Req #: 1254

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About The Role

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Customer Service is our focus, and as a Sr. Customer Support Operations I you will be the front line to our customers, solving the service needs of our customers and transportation partners.

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What The Candidate Will Do

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• Provide timely responses to customers and own all tasks such as: Zendesk, Gmail, Scheduling, Inbound Phone Support, Live Chat, Load Board Maintenance, Slack, and future support tools
• Serve as a partner to Leads by anticipating challenges and presenting solutions to support Uber Freight's business objectives and addressing invoice issues related to accessorial/line haul charges
• Show your growing abilities through daily/weekly/monthly response time metrics and other key SLA’s set forth by the Operations Manager
• Schedule orders and update load information as requested by our customers
• Maintain a collaborative and professional work relationship with all team members
• Build processes and SOP’s to transfer vertical tasks to our BPO partners
• Act as the liaison between internal Uber Freight teams

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Basic Qualifications

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• 1+ year of experience in the logistics or freight industry

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Preferred Qualifications

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• Bachelor's Degree  
• Working knowledge of Google Suites or Microsoft Office (specifically Excel)  
• High proficiency using computers (typing, quickly navigating between various tools)

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Benefits & Compensation For U.S. Employees

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Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

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Illinois: The salary range for this role is $50,450 to $61,500 a year.

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About Uber Freight

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Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

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Candidate Privacy Notice

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Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

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EEOC

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Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.