ServiceNow Product Manager

Ready to build the future with AI?

 At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

 If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

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Inviting applications for the role of ServiceNow Product Manager

Location: Santa Clara CA (Remote)

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We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities

• Platform Solutioning & Support
• Perform L1 and L2 solutioning on the ServiceNow platform.
• Collaborate with architects and designers to refine requirements and validate feasibility.
• Requirements & Story Management
• Break down PRDs into detailed user stories.
• Manage backlog, maintain story hygiene, and ensure stories are test-ready.
• Track delivery status and follow up with engineers to ensure on-time execution.
• Execution & Delivery Support
• Drive UAT testing, validate outcomes, and close development tasks.
• Provide structured reporting on progress, risks, and blockers.
• Hypercare & Incident Management
• Support post-go-live stabilization during the hypercare period.
• Triage incidents, track resolution, and report on hypercare performance.
• Collaboration with Core TPMs
• Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
• Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience

• Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
• Experience translating business requirements / PRDs into detailed user stories.
• Strong backlog management, story hygiene, and execution-tracking skills.
• Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
• Strong communication and reporting skills, with ability to simplify complex topics.
• Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications

• 4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
• Experience with Customer Success, CSP, or related ServiceNow modules.
• Ability to operate in fast-paced, cross-functional environments with global teams.

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The approximate annual base compensation range for this position is [$80,000 to $100,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

Why join Genpact? 

 • Lead AI-first transformation – Build and scale AI solutions that redefine industries 

 • Make an impact – Drive change for global enterprises and solve business challenges that matter 

 • Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

 • Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

 • Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

 • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

 Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. 

 Let’s build tomorrow together.

 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.