Senior Marketing Technology Solutions Specialist

About Us

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Blank Rome is an Am Law 100 firm with 16 offices and 800 attorneys who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and experience across a spectrum of industries and are recognized for their commitment to pro bono work in their communities. Since our inception in 1946, Blank Rome’s culture has been dedicated to providing top-level service to all of our clients and has been rooted in the strength of our diversity and inclusion initiatives. Our commitment to our core values and dedication to providing a supportive and inclusive work environment, allows the firm to attract and retain the brightest in the industry.

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Job Overview

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The Senior Marketing Technology Solutions Specialist serves as the primary business and technical resource for the firm's marketing and business development technology portfolio. While positioned within the Information Technology Department, this role partners closely with Marketing and Business Development leadership and staff to ensure technology solutions effectively support the firm's client relationship management, experience management, communications, events, and reporting objectives. The position is responsible for the day-to-day administration, support, enhancement, and strategic direction of the firm's marketing technology platforms, including Intapp DealCloud and related integrated systems.

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This role has a remote working arrangement. Potential candidates must reside within one of the 10 states in which we have a physical office. In this role, you will report to the Director of Enterprise Applications and Development.

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Essential Functions

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• Partner with Marketing and Business Development leadership and staff to understand business needs and identify technology solutions that support firm objectives.
• Serve as the primary liaison between Information Technology and the Marketing & Business Development Department.
• Administer, configure, support, and enhance the firm's marketing technology platforms, including Intapp DealCloud and related integrated systems.
• Configure and maintain application security, user access, permissions, and governance controls in accordance with firm policies and business requirements.
• Maintain expertise in supported applications by proactively monitoring product roadmaps, release notes, and emerging capabilities, and recommending enhancements that improve business processes, user experience, and platform utilization.
• Design and implement application configurations, workflows, dashboards, reports, and other enhancements to meet evolving business requirements.
• Manage application upgrades, testing activities, and platform releases to ensure the stability and reliability of supported systems.
• Troubleshoot application issues and coordinate with internal teams and vendors to resolve incidents and implement enhancements.
• Partner with Data Engineering teams to support system integrations, data quality initiatives, reporting, and business intelligence solutions across marketing and business development platforms.
• Establish and maintain data standards, taxonomies, validation rules, and governance processes to ensure the quality, consistency, and integrity of marketing and business development data.
• Evaluate emerging technologies and AI-enabled solutions that support marketing and business development initiatives, and recommend opportunities to improve efficiency, user experience, and business outcomes.
• Support the firm’s website and related marketing platforms in coordination with internal stakeholders and third-party vendors.
• Manage relationships with technology vendors, including support, issue resolution, enhancement requests, and project delivery.
• Develop and maintain application documentation, operational procedures, and change management materials to support platform adoption and successful delivery of new features and enhancements.
• Participate in project planning, budgeting, and technology roadmap activities.
• Perform other responsibilities as assigned.
• Work additional hours as needed to fulfill job requirements.

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The above essential functions represent the general nature and level of responsibilities for this position and are not intended to be an all-inclusive list.

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Skills/Qualifications

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• Bachelor's degree in Information Systems, Information Technology, Business, Marketing, or a related field, or an equivalent combination of education and experience.
• 5+ years of experience supporting, administering, and optimizing business applications, CRM platforms, marketing technology solutions, or related enterprise systems.
• Experience in a legal, professional services, or consulting environment preferred.
• Strong understanding of customer relationship management (CRM), experience management, marketing technology, business intelligence, and data-driven business processes.
• Experience administering and supporting SaaS-based business applications, preferably within a marketing or business development environment.
• Experience with Intapp DealCloud or similar CRM and relationship intelligence platforms preferred.
• Demonstrated ability to analyze business requirements and translate them into effective technology solutions, process improvements, and system enhancements.
• Experience partnering with technical teams to support system integrations, data management, reporting solutions, and business intelligence initiatives.
• Experience coordinating with software vendors, consultants, and managed service providers for application support, enhancements, and project delivery.
• Experience leading or supporting enterprise application implementations, platform enhancements, vendor-led projects, and change management initiatives.
• Strong analytical, troubleshooting, problem-solving, and decision-making skills.
• Ability to manage multiple priorities, balance operational support with project work, and meet established deadlines.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build effective relationships across technical and business teams.
• Strong attention to detail and commitment to data quality, accuracy, and governance.
• Demonstrated commitment to continuous learning and staying current with emerging technologies, industry trends, and best practices.
• Demonstrated ability to evaluate AI-enabled solutions and other emerging technologies and recommend capabilities that improve business processes, user adoption, data quality, operational efficiency, and business outcomes.
• Proficiency with Microsoft 365 and related tools, including Outlook, Excel, Word, Teams, Power BI, and Copilot.
• Ability to work independently while collaborating effectively within cross-functional teams.

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Compensation

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The salary range for this role is $95,000 - $115,000. Actual salaries will depend on a candidate's geographic location, relevant experience, and skillset. The salary range listed is just one component of Blank Rome’s total compensation package for employees. Other monetary rewards include annual discretionary bonuses based on performance and profit-sharing contributions based on eligibility and firm profitability.

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In addition, Blank Rome provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans. The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well-being programs.

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EEO Statement

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Blank Rome is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, sexual orientation, gender, gender identity or expression, national origin, citizenship status, age, disability, genetic information, marital or family status, or any other status protected by law.

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Our core values of respect for the individual, the community, and the law are clearly demonstrated in our ability to recruit and develop a diverse group of exceptionally talented attorneys and professional staff who enable us to best serve our clients and our communities.