Senior Manager of Operations

About us:

​

White Label Storage is a premier self-storage management company with over 250 managed locations nationwide. We provide end-to-end operational oversight that leverages our expertise in revenue management, occupancy growth, marketing, and customer experience.

​

Our management model allows property owners to maintain their brand identity while benefiting from our industry-leading management strategies, technology, and operational playbooks. Whether the goal is to increase NOI, streamline operations, or expand their portfolio, we help owners maximize the full potential of their storage assets.

​

Position Summary:

​

The Senior Manager of Operations will lead our field teams to maximize portfolio performance, drive NOI growth, and elevate customer experience. Combining strategic oversight with hands-on leadership of Site Managers, this role ensures consistent execution, client satisfaction, and scalable growth. Reporting to the Director of Operations, the Senior Manager of Operations brings a customer-first mindset with a strong focus on operational excellence, team development, and client partnership.

​

Key Responsibilities:

​

1. Lead and Develop the Remote Site Manager Team

• Manage, coach, and support a high-performing team of Site Managers across multiple markets
• Drive accountability for performance metrics, NOI, and customer experience goals
• Conduct regular 1:1s, performance reviews, and development planning for the team.
• Step in to support escalations, coverage gaps, or critical account needs when necessary
• Promote a leadership culture rooted in ownership, data-driven decisions, and partnership

​

1. Drive Operational Excellence and Strategic Execution

• Ensure Site Managers are proactive in managing performance, identifying opportunities, and staying ahead of issues across all service lines
• Reinforce SOPs related to move-ins, rate management, customer communication, BOG management, daily operations and other services
• Leverage HubSpot to track site performance, document actions, and use customer health scores to guide next steps and follow-through
• Identify and support portfolio growth opportunities, including owner expansions and performance improvement strategies

​

What You Bring

​

• 5+ years in a multi-site or multi-unit leadership role in industries such as SaaS, operations, customer success, or service-based environments
• 5+ years proven experience leading and scaling performance across teams
• Strong grasp of operational levers like customer lifecycle management, revenue optimization, and performance metrics
• Experience with team coaching, development, and cross-functional collaboration
• Excellent communication skills, with the ability to influence both internal teams and clients
• Comfortable working in a fast-paced, remote-first environment using platforms like HubSpot, Slack, and Google Workspace
• Familiarity with tools used in SaaS, property tech, or service delivery platforms is a plus

​

Why Join Us

​

At White Label Storage, we’re redefining self-storage management with innovative solutions and a customer-first approach. Join a dynamic and supportive team where your ideas and contributions directly impact the company’s growth and success.

​

Compensation and Benefits:

​

• Annual salary range: $95,000 - $105,000 plus bonus
• Health insurance and 401(k) matching
• 3 weeks PTO and unlimited sick days
• Remote (U.S. based)