Senior Customer Success Operations Manager

Job Description:

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.

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Employer Industry:

Software Development for Contracting Services

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Why Consider This Job Opportunity

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•  Salary up to $143,000 per year
•  Meaningful equity and additional benefits offered
•  Opportunity for career advancement and growth within a high-performing Customer Success organization
•  Flexible remote work environment, allowing you to work from anywhere in the U.S.
•  Collaborative and inclusive company culture that values diverse perspectives and backgrounds
•  Chance to make a significant impact on customer retention and expansion strategies

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What To Expect (Job Responsibilities)

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•  Own and optimize the Customer Success technology ecosystem for scalability and alignment with lifecycle processes
•  Administer and enhance CRM and Customer Success platforms while ensuring data governance and process integrity
•  Design and implement automation to improve efficiency and enhance the customer experience
•  Develop reporting frameworks and dashboards that provide visibility into key customer metrics
•  Lead cross-functional projects that improve lifecycle execution and scale Customer Success processes

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What Is Required (Qualifications)

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•  5-7 years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or similar roles within a B2B SaaS or high-growth technology company
•  Strong experience in designing and optimizing customer lifecycle processes in subscription-based businesses
•  Hands-on expertise with Salesforce and Customer Success platforms such as Gainsight, ChurnZero, or similar tools
•  Strong analytical skills with the ability to define KPIs and translate data into strategic insights
•  Bachelor's degree in Business, Finance, Analytics, or a related field

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How To Stand Out (Preferred Qualifications)

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•  Proven ability to lead complex operational initiatives from concept through execution
•  Experience implementing automation and scalable operational frameworks
•  Continuous growth mindset with a focus on learning and embracing challenges
•  Creativity and innovation in problem-solving and process improvement

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#SoftwareDevelopment #CustomerSuccess #RemoteWork #CareerGrowth #B2BSaaS

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"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

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#PinnacleMethodConsulting