Sales Operations Specialist

Job location

Palm Bay, FL - On-Site

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Job schedule

9/80 (Every other Friday off)

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Job description

As a Sales Operations Specialist, you will partner with Business Development Operations leadership to identify required analytics, reporting improvements, and CRM enhancements that support strategic objectives. Assist the Segment Business Development Operations team in developing and implementing interactive dashboards that provide actionable insights into business performance. You will be a functional specialist for Dynamics CRM and assist with the implementation of artificial intelligence processes into the Business Development workflow. Recommend enhancements to systems and processes.

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Essential functions

• Support the Business Development team by maintaining, analyzing, and improving business development processes, tools, and reporting mechanisms.
• Serve as a functional specialist for Dynamics CRM, including data quality oversight, pipeline management support, field-level configuration assistance, and user support.
• Develop, maintain, and enhance Power BI dashboards and reports that provide actionable insights into pipeline activity, customer trends, and business performance.
• Partner with Business Development leadership to identify required analytics, reporting improvements, and CRM enhancements that support strategic objectives.
• Manage small- to medium-sized operational projects with general supervision, including scoping requirements, coordinating stakeholders, and tracking progress.
• Work cross-functionally with Sales, Marketing, Capture, Finance, and IT teams to ensure accurate and timely data flow across CRM and reporting systems.
• Analyze CRM data and business development metrics to identify trends, inconsistencies, and opportunities for improvement.
• Recommend and implement improvements to business development processes, documentation, workflows, and system configurations.
• Provide training, guidance, and issue resolution for Business Development end users of CRM and reporting tools.
• Support compliance with internal data governance standards, including data cleanliness, standardized reporting, and proper record management.

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Qualifications

• Bachelor’s degree and a minimum of 4 years of prior relevant experience; Or, Graduate degree and a minimum of 2 years of prior related experience; Or, in lieu of a degree, a minimum of 8 years of prior related experience.

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Preferred additional skills

• Practical knowledge of project management.
• Dynamics CRM proficiency.
• Power BI development.
• AI and automation tools.
• Data analytics and visualization.
• Business development process knowledge.
• Process improvement mindset.
• Cross-functional collaboration.
• Technical problem-solving.
• Project coordination.
• User support and training.

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Equal employment opportunity

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

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Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

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By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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