Revenue Operations Director - New York, NY

Key responsibilities

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• Strategy development: Build out the business unit’s first-ever revenue operations team. Partner with sales leaders, finance, data, sales performance & marketing teams to assess the needs, scope, and strategy for the team.

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• CRM strategy & implementation:  
• Own the overall strategy, design, and implementation of our HubSpot CRM.  
• Ensure that sales workflows are simple and effective; continuously gather field feedback to improve the user experience.  
• Lead all rollout and training of on CRM functionality and processes.  
• Build scalable processes to maintain clear territory and sales coverage data.  

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• Data & analytics enablement:  
• Partner with data, finance, and sales teams to improve our revenue focused reporting suite. Lead targeted sales training to increase reporting adoption and increase data fluency across our field organization.  
• Operationalize advanced analytics assets - including predictive modeling and agent segmentations - into core business workflows.  
• Serve as the primary liaison for field inquiries, triaging data escalations to ensure swift, effective resolution & clear prioritization for data teams.  
• Maintain segmentation, matching, and territory management.

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• Goal setting & performance management: Establish robust KPI and reporting frameworks to enable data-driven goal-setting, performance management, and strategic decision-making across all regions. Own the end-to-end goal-setting process in close partnership with sales leaders, finance, analytics, and HR teams.

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• Team leadership: Build a small high-performing RevOps team with a focus on continuous feedback loops and operational consistency across markets. Provide senior leadership team with updates on department scope, strategy, and impact.

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Minimum requirements

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• Bachelor's degree preferred, but not required  
• 8+ years of experience in Revenue Operations or Sales Strategy/Operations roles  
• Proven experience owning complex CRM strategy, process design, and custom system rollouts (HubSpot platform experience a plus).  
• Demonstrated expertise in working with finance and data teams on goal-setting, KPI development, and reporting suite rollouts; in close partnership with finance, data, and sales leaders  
• Exceptional leadership communications skills with a track record of driving change across diverse, cross-functional stakeholders.  
• Stellar analytical capabilities, strategic vision, and a self-starter mindset focused on high-impact results.  
• Diverse candidates, thinking, and backgrounds encouraged!

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Benefits

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We are proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D  
• 401(k) savings plan with company match  
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time  
• Paid Family & Paternity Leave  
• Life Insurance  
• Business Travel Accident Insurance  
• All employees receive access to LinkedIn Learning  
• Employee Referral Program  
• Adoption Assistance Program  
• Employee Assistance Program  
• Health and Wellness Program and Incentives  
• Employee Discounts  
• Employee Resource Groups  

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