Product Owner, Business Intelligence

Role Overview:

We are seeking a Product Owner, BI to lead the strategy, development, and delivery of data-driven solutions that power our last-mile delivery operations. This hybrid role combines BI expertise with product ownership to ensure the development of insightful analytics tools, actionable data products, and strategic reporting aligned with business needs.

You will collaborate closely with business stakeholders, primarily in the US, offshore IT/data teams, primarily in China, and cross-functional units to design and implement solutions that enhance visibility, performance, and decision-making across our last-mile network.

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Key Responsibilities:

Stakeholder Engagement & Product Ownership

• Serve as the voice of the customer and deeply understand the end-to-end last-mile shipping experience.
• Lead requirement gathering sessions with business stakeholders and subject matter experts.
• Communicate product vision, roadmap, and updates across internal teams.
• Translate business needs into clear, actionable requirements, user stories, and feature definitions.
• Prioritize product features and analytics requests, balancing business value and technical feasibility.
• Guide agile teams in sprint planning, backlog grooming, and delivery execution.
• Identify and remove business and technical impediments to ensure smooth development cycles.

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Business Intelligence & Data Analytics

• Design and enhance dashboards, reports, and self-service tools using Tableau or similar BI platforms.
• Analyze operations data from last-mile delivery processes to derive actionable insights.
• Develop documentation, business cases, and functional specifications for BI solutions.
• Present analytical findings to stakeholders to support data-driven decision-making.

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Cross-Functional & Offshore Collaboration

• Act as the main liaison between US-based business stakeholders and China-based data/engineering teams.
• Ensure accurate transmission of requirements and feedback to technical teams.
• Participate in vendor discussions for BI and SaaS-related product needs.

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Testing & Documentation

• Develop and maintain robust documentation (BRDs, process flows, data dictionaries, etc.).
• Lead user acceptance testing (UAT) and support training for new dashboards or features.

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Qualifications:

• Bachelor’s degree in Business Analytics, Information Systems, Computer Science, Logistics, or a related field.
• 5+ years' experience in Product Ownership, BI, or Analytics roles within logistics, supply chain, or last-mile delivery domains.
• Hands-on experience with BI tools such as Tableau, Power BI, Qlik, or Looker.
• Strong understanding of SQL and database concepts.
• Proven ability to analyze complex datasets and translate findings into business value.
• Familiarity with Agile/Scrum methodologies; Scrum Product Owner certification is a plus.
• Experience working with distributed teams (e.g., US business + offshore tech teams).
• Proficient in tools such as Visio, Notion, or JIRA.
• Strong communication, documentation, and stakeholder management skills.

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Preferred:

• Experience with last-mile parcel delivery operations.
• Background in SaaS product development or data product lifecycle.
• Exposure to ETL processes and data architecture discussions.
• Experience with supply chain or logistics software platforms.