Product Operations Project Manager

Job Description:

BCforward is seeking a Product Operations Project Manger to work onsite in MPK/NYC or Seattle  

Start/End Dates: 7/31/2025 - 1/30/2026  

Work Location: NYC/MPK/SEA Onsite  

Product Operations Project Manager  

As a Product Operations Project Manager, you will work on projects that will help drive growth,  

We are looking for experienced professionals with a strong background in program/ project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders. Ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders.  

Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms.  

This individual has a demonstrated ability to leverage large data sets and advanced tooling. They also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation.  

Responsibilities -  

• Support project scope, develop and execute project plans for supported programs  
• Drive effective, concise and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups  
• Identify gaps in strategy, systems, and processes to support growth at scale  
• General program management to define project scope, develop and execute plans, drive risk and compliance activities  
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders  
• Adapt to changing requirements and prioritize escalation requests effectively  
• Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling  

Minimum Qualifications -  

• 10+ years of experience in operations for a tech company, consulting, operations, or similar roles  
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement  
• 7+ years project or program management experience in a corporate environment.  
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally  
• Ability to make judgments under tight deadlines and competing priorities  
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making  
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others  
• Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership  

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This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration  

Benefits:  

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan  

About us:  

BCforward is a global IT business solutions and staffing firm. Since 1998, we’ve grown to become a full-service workforce solutions partner for leading organizations. Headquartered in Indianapolis, Indiana, BCforward operates delivery centers across North America and India.