Product Operations Manager - AI

Position Title:  Product Operations Manager - AI

Department:  Product 

Reports To:  Direct

Supervisory Responsibilities: NA

FLSA Status: Exempt

Job Type: Full-time

Location: US Remote

Overview: 

We are looking for a systems-minded and execution-focused Product Operations Manager to support our product development lifecycle with an emphasis on efficiency, education, and enablement. This role will be critical in driving consistent usage and adoption of our product tooling stack—including Jira Product Discovery, Jira, Confluence, and Power BI—and supporting the rollout and experimentation of emerging AI tools like Microsoft CoPilot, Atlassian Intelligence, and Dovetail.

This role is ideal for someone who enjoys connecting people to tools, processes to purpose, and data to action. You'll act as the operations backbone for our Product organization, helping us scale with clarity, visibility, and confidence.

Key Responsibilities: 

Tool Ownership & Optimization

• Manage, administer, and continuously improve our product tooling suite: Jira Product Discovery, Jira, Confluence, and Power BI.
• Standardize and document usage patterns across the product organization, including intake, prioritization, roadmapping, and reporting workflows.
• Serve as the go-to resource for training and enablement around our core tools.

AI Exploration & Enablement

• Partner with Product, Engineering, and Business Operations to test and implement AI capabilities like Microsoft CoPilot, Atlassian Intelligence, and Dovetail to improve speed and decision quality.
• Define success metrics and usage guidelines for AI in the product lifecycle—e.g., for summarizing PRDs, surfacing roadmap insights, or streamlining sprint retrospectives.
• Support responsible AI usage by developing playbooks and internal education sessions for product team members.

Product Metrics & Reporting

• Define, track, and maintain key product operations metrics—such as time to market, roadmap alignment, and delivery confidence.
• Build and evolve dashboards using Power BI to support leadership and cross-functional visibility into product health.
• Proactively identify trends, gaps, and operational bottlenecks based on metrics and tool usage patterns.

Education, Events & Enablement

• Plan and facilitate internal product operations workshops, enablement sessions, and tool onboarding for new hires.
• Create and maintain clear, user-friendly documentation to help teams adopt best practices and navigate tools efficiently.
• Partner with product leadership to support quarterly planning cycles, OKR rollouts, and roadmap checkpoints.

Skills:

• 3-6 years of experience in Product Operations, Technical Program Management, or Product Enablement roles.
• Hands-on experience with Jira Product Discovery, Jira, Confluence, and Power BI.
• Expertise with Microsoft CoPilot or similar AI tools 
• Strong understanding of product development workflows in Agile environments; experience aligning tooling with iterative delivery models.
• Passion for process efficiency, data clarity, and helping teams work smarter.
• Excellent written and verbal communication skills, with the ability to simplify complexity across functions and levels.

Nice to Have:

• Experience rolling out new tools, AI platforms, or internal process frameworks within a product org.
• Familiarity with Dovetail, Atlassian Intelligence, or other modern product enablement platforms.
• Experience supporting quarterly or annual planning rituals (e.g., roadmap alignment, OKRs).
• Exposure to fintech, insurance, or regulated industries a plus.

Education & Experience:

• Preferred candidates will have experience in payments or technology. Insurance experience a plus.
• Bachelor's Degree in Business, Computer Science, Engineering, or another related discipline, or relevant experience.
• 5 years professional experience with 2 years working in product management, product operations, or strategy & operations roles, ideally for a fast-growing business.
• English fluency at native level.
• Willingness to travel up to 10% of the time to partner and other locations in the United States.

Desired Traits:

• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing:

Ability to hear in the normal audio range with or without corrections.

Company Profile:

One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.

The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.  

For further information, please review the Know Your Rights notice from the Department of Labor.