Principal People Operations Specialist - North America

Buffalo-Niagara Falls Area

Full-time

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🔴 Closes on:

Aug 18, 2026

People & Culture

Principal People Operations Specialist - North America

Own people operations and policy execution outcomes for North America markets by translating demand signals into measurable pipeline and revenue impact.

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Full Time Hybrid Principal New York (Hybrid) with North America collaboration

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Role Overview
Responsibilities
Requirements
First 90 Days
Hiring Process
Benefits
FAQ
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Role Overview

Position scope, strategic mission, and operating context.

Role Mission

Drive reliable execution in people operations and policy execution with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication.

Business Context

You will work with cross-functional squads supporting campaigns and delivery systems across North America markets.
This role contributes to our region-country-city operating model and reinforces commercial accountability.
You will partner with strategy, delivery, and analytics leads to improve execution quality and speed.

Role Snapshot

Department: People & Culture
Employment Type: Full Time
Work Model: Hybrid
Primary Location: New York (Hybrid) with North America collaboration
Date Posted: 2026-02-06
Application Window: 2026-11-19
Compensation Range: USD 88,200 - USD 126,000 / YEAR

Location Coverage: New York, New York, United States

Core Responsibilities

Expected ownership areas and day-to-day execution scope.

Own end-to-end delivery for People Operations Specialist initiatives, from planning through execution and optimization.
Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
Run structured experiments and document performance learnings for scaling decisions.
Collaborate with adjacent teams to align creative, technical, and operational dependencies.
Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Requirements And Qualifications

Capabilities required to perform the role at a high level.

Required Experience

10+ years of experience in people operations and policy execution.
Hands-on capability with onboarding systems, performance cycles, HR operations.
Strong communication and stakeholder management in cross-functional environments.
Data-informed decision making with comfort in KPI and performance analysis.
Demonstrated ownership mindset with the ability to execute against deadlines.

Preferred Qualifications

Experience working across multi-country or multi-region delivery environments.
Track record improving conversion quality, efficiency, or operational reliability.
Confidence in SOP documentation and process governance.

First 90 Days

Initial execution milestones and expected impact trajectory.

Priority 1

First 90 Days Outcome

Complete role-specific audits and establish a measurable execution baseline.

Priority 2

First 90 Days Outcome

Ship at least two high-impact optimization initiatives with documented outcomes.

Priority 3

First 90 Days Outcome

Implement a weekly reporting cadence with clear owner-level accountability.