People Operations Specialist

About the role

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The role anchors the people team's day-to-day operations: onboarding, benefits and payroll administration, HRIS management, and the systems that keep a growing workforce running smoothly.

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You will work closely with recruiting, finance, and people leadership to ensure policies are executed consistently, data stays accurate, and employees get fast, clear answers to their people questions.

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Key responsibilities

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• Own end-to-end onboarding: pre-boarding communications, I-9 and compliance documentation, equipment coordination, and new-hire orientation
• Administer benefits enrollment, open enrollment cycles, and leave-of-absence processes in partnership with brokers and PEO vendors
• Manage the HRIS (Rippling, Gusto, BambooHR, or similar) as system owner: maintain employee records, run reports, and drive data hygiene
• Support biweekly payroll processing by auditing timesheets, new hires, terminations, and compensation changes with finance
• Build and refine people processes and documentation, including the employee handbook, policies, and self-serve knowledge base
• Respond to employee questions on benefits, payroll, and policies with a fast, high-touch service standard
• Track people-ops metrics such as headcount, turnover, and onboarding completion, and surface trends to leadership

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What we are looking for

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• 3-5 years of experience in people operations, HR generalist, or HR coordinator roles, ideally in a fast-growing tech environment
• Hands-on experience owning an HRIS and administering benefits and payroll workflows
• Working knowledge of employment compliance fundamentals (I-9, EEO, FLSA, state registrations)
• Strong operational rigor: organized, detail-oriented, and comfortable managing sensitive information with discretion
• Excellent written and verbal communication; able to explain policies clearly to employees at all levels
• Bachelor's degree in HR, business, or a related field, or equivalent practical experience
• Bonus: experience with HRIS implementations or migrations, people analytics (Looker, Retool, or SQL), and multi-state employment administration