People Operations Lead

About the Role:

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You’ll lead core people processes that support a high-performing, fully remote team—spanning onboarding, leveling, compensation planning, employee experience, learning and development, and compliance. This is an ideal role for someone who thrives in a builder environment and enjoys crafting scalable, equitable people systems that align with our culture and values.

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You’ll also work closely with Talent Acquisition to ensure hiring transitions smoothly into long-term employee success.

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What You’ll Own:

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Core People Operations

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• Enhance and lead onboarding programs that create a best-in-class employee experience and accelerate ramp-up.
• Own and evolve our performance management cycles (quarterly and annual)—including goal setting, feedback, review calibration, ratings, and post-review action planning.  
• Maintain and scale leveling frameworks and promotion processes that support clarity and mobility.  
• Manage compensation bands, pay-for-performance practices, and ensure equitable pay decisions.  
• Support bonus and merit planning by aligning performance, compensation, and growth opportunities.  
• Lead core HR systems (e.g., Rippling, SharePoint), ensuring streamlined processes and clean data.  
• Draft and update policies and handle employee relations.
• Ensure compliance across U.S., Canada, and LATAM jurisdictions (with support from vendors/advisors).  
• Manage employee benefits, open enrollment, broker relations, etc.  
• Build regular feedback loops and surveys to capture employee sentiment and drive improvements.  
• Collaborate with leadership on headcount planning, workforce structure, and org effectiveness.  
• Contribute to DEI by embedding inclusive and equitable practices into every people process.  

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Learning & Development

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• Work closely with the leaders to identify development needs based on performance trends and feedback themes.  
• Manage L&D platforms or stipends; support self-directed and manager-led development.  
• Build company specific L+D programs to enable manager and team member capability and internal mobility.  
• Partner with leaders on skill-building initiatives that align to team and company goals.  

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You Might Be a Fit If You Have:

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• 5–8+ years of experience in people operations, preferably in consulting, professional services, or project-based firms.  
• A track record of building frameworks and processes from the ground up.  
• Strong knowledge of leveling, compensation structures, and performance management.
• Clear communication, project management, and stakeholder alignment skills.  
• Hands-on experience using HR systems like Rippling, SharePoint, or similar.  
• Ability to operate independently in a fully remote, growth-oriented environment.  

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Bonus:

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• Experience supporting international or LATAM-based teams across HR or compliance.