Operations Manager

About the role

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The Operations Manager owns the systems, processes, and cross-functional execution that keep engineering, product, and go-to-market teams running smoothly in a fast-scaling environment.

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This role sits at the center of operational planning: designing workflows, managing tooling, tracking initiatives to completion, and turning operational data into decisions leadership can act on.

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Key responsibilities

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• Own and continuously improve core operational processes across onboarding, resource planning, and internal workflows, documenting SOPs in Notion or Confluence.
• Drive cross-functional projects end-to-end, managing timelines, dependencies, and owners using Asana, Linear, or Jira.
• Build and maintain operational dashboards in Looker, Tableau, or Google Sheets to track KPIs like cycle time, utilization, and process throughput.
• Manage operational tooling stack and vendor relationships, including procurement, renewals, and access management.
• Partner with Finance and People teams on headcount planning, budget tracking, and quarterly business reviews.
• Identify bottlenecks through data analysis and process observation, then design and implement measurable improvements.
• Prepare operational reports and risk summaries for leadership, surfacing issues before they escalate.

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What we are looking for

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• 4-7 years of operations, program, or project management experience, ideally at a growth-stage technology company.
• Proven ability to run multiple cross-functional initiatives concurrently and ship measurable process improvements.
• Hands-on experience with project management tools (Asana, Jira, Linear) and BI/dashboarding tools (Looker, Tableau).
• Strong analytical skills: comfortable modeling in spreadsheets and interpreting operational data independently.
• Excellent written and verbal communication; able to align stakeholders across engineering, product, and finance.
• Bachelor's degree in business, engineering, economics, or a related field, or equivalent practical experience.
• Bonus: experience with OKR planning cycles, SQL for ad-hoc analysis, or M&A/integration operations.