Operations Lead - Consumer Health Startup

Job Description:

A Series A consumer health startup is looking for an Operations Lead to own a fast-expanding line of health diagnostics products end-to-end. That means fulfillment, vendor deals, margin, and the whole customer experience. It's a real builder's role: the product line is scaling fast, and the person who steps in gets to shape how it all runs.

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ROLE DETAILS:

• San Francisco (in office)
• $180–220k, plus equity
• Reports to the COO

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WHAT YOU'LL OWN:

• Operations for the full product line — fulfillment, vendor coordination, delivery timelines
• Vendor relationships and contracts — negotiating pricing and volume discounts as the portfolio scales, with an eye on margin
• Gross profit and wallet share — growing not just how many members try these products, but how much they spend
• Standardized, repeatable processes for fulfillment, comms, and packaging across vendors
• The playbook for onboarding new vendors and products, so scaling doesn't mean rebuilding from scratch
• Cross-functional work with Product and Engineering, including joint sprints

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WHO YOU ARE:

• 5–8 years' experience, including a rigorous stint (consulting and/or a strong startup)
• Strong operational foundation; D2C a plus
• High agency — you move things forward without waiting for direction
• First-principles thinker, intellectually open
• AI-first — you reach for AI tools by default