Manager, RO Business Operations

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE

​

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

​

Here’s Why You Will Love It Here

​

​

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

​

What Will I be Doing?

​

The Manager, RO Business Operations will ensure financial data is accurately reported to the General Manager and corporate offices for financial statement purposes. They will also oversee all financial and cash handling procedures across property and ensure that they are all in compliance with corporate policies and procedures. Additionally, planning, reporting and analysis processes for entire Hilton Grand Vacations operation as well as assist in annual operation. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times.

​

Additional Responsibilities Include

​

​

• Prepare, review, and analyze all departmental expenses for HOA/Resort Operations and Property Management in accordance with budget and forecast. 
• Oversee customer care including guests with billing inquiries and disputes.
• Oversee daily audit/DMRR review to ensure in compliance with policies and procedures 
• Oversee payroll processing to ensure payroll is completed in an accurate and timely manner for resort operations team members. 
• Oversee Accounts Payable including the accuracy of coding, timeliness of processing invoices, and vendor payment research 
• Oversee Accounts Receivable responsibilities to ensure timeliness of collections including contract knowledge and continuous maintenance of billing and collections. 
• Assist with analysis of financial statements on a monthly, quarterly and annual basis. 
• Completion of variance reports for the property required. 
• Compile and process information for the forecast and budget process. 
• Define problems, collect data, establish facts and draw valid conclusions. Development, implementation, and monitoring of internal control procedures in all departments.
• Daily transactions must be in compliance with company policies and procedures. 
• Complete new projects as assigned by the Senior Business Manager.
• Assist in our Annual Operating and Capital Expenditure Budget, Monthly Forecasts/Flash, Monthly Financial Results, Monthly Highlight Reports for owners, Monthly End of the Month reports, Quarterly Variance Reports for BOD and monthly reporting based on department efficiency.
• Assist Sr. Business Manager with preparation of ongoing budgets for new and existing properties, provide support for the Senior Management team with analysis of opportunities to streamline efficiency and improvements in profitability….
• Assist in annual operation for entire Hilton Grand Vacations operation.
• Ad Hoc reporting and on-going support for the Finance department and Resort Operations team.
• Create new reports/templates and Excel modeling
• Special Project assignments designated by the Senior Business Manager 

​

What Are We Looking For

​

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

​

​

• Bachelor’s degree 
• 5+ years of experience in financial and cash handling procedures and reporting 
• Strong Excel skills 
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities

​

In addition, the following qualifications, knowledge, skills, abilities, and experience are

​

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

​

​

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

​

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

​

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.