About the department
The Global Information Security eDiscovery and Compliance Operations team oversees the archiving, retention, and retrieval of Franklin Templeton’s email and other electronic communications within the firm’s data governance systems.
The team supports applicable regulatory requirements and corporate retention policies, maintains and monitors compliance archiving connectors, and performs eDiscovery searches in support of Compliance, Legal, Human Resources, and Audit.
How you will add value
The Manager leads the team responsible for Franklin Templeton’s enterprise compliance archiving infrastructure and eDiscovery operations. This role combines people leadership, technical oversight, and service ownership to ensure communications data is captured accurately, retained appropriately, and available to authorized stakeholders.
The Manager oversees Microsoft 365 Purview, third-party archiving platforms, data feeds, and integrations. The role establishes operational priorities, develops team capabilities, manages stakeholder and vendor relationships, and drives improvements in automation, monitoring, data quality, and service resiliency.
Team leadership and service management
- Lead, coach, and develop the Compliance Archiving and eDiscovery Operations team, establishing clear responsibilities, performance expectations, and development goals.
- Manage workload, staffing coverage, and competing priorities to support daily operations, projects, and time-sensitive requests.
- Oversee Tier 1 and Tier 2 support for Microsoft 365 Purview and related compliance archiving services, serving as the management escalation point for complex issues.
- Establish service standards and performance measures; report operational health, risks, issues, and improvement priorities to GIS leadership.
- Maintain procedures, cross-training, and escalation processes that support consistent service delivery across global teams.
Compliance archiving and platform oversight
- Own the operational management of the enterprise compliance archiving infrastructure, including Microsoft 365 Purview and third-party data feeds and integrations.
- Oversee the configuration and administration of corporate retention policies within Microsoft Purview Data Lifecycle Management, in partnership with Compliance, Legal, and records management stakeholders.
- Ensure permissions within Microsoft Purview are provisioned and maintained through approved access request workflows and appropriate access controls.
- Oversee archiving connectors, including third-party connectors into Microsoft 365, ensuring reliable data capture and timely investigation of ingestion failures or data gaps.
- Direct the assessment, solution design, documentation, testing, and implementation of changes to compliance platforms and integrations.
- Oversee Microsoft 365 compliance licensing, coordinating with relevant technology, procurement, and vendor teams to maintain appropriate coverage and support cost management.
eDiscovery and communication compliance
- Oversee operational support for eDiscovery cases, searches, data preservation, and authorized collection and export activities requested by Compliance, Legal, Human Resources, and Audit.
- Ensure sensitive requests and case information are handled confidentially, accurately, and within agreed timelines.
- Oversee technical support and administration of communication surveillance policies within Microsoft Purview Communication Compliance, working with Compliance on requirements and approved changes.
- Partner with stakeholders to translate business and regulatory requirements into documented technical and operational processes.
- Support audits and examinations by providing evidence, explaining operational controls, and managing remediation activities within the team’s scope.
Operational improvement and vendor management
- Establish monitoring and reporting to assess data quality, connector health, platform performance, and service resiliency.
- Lead process design, documentation, and automation initiatives that reduce manual effort and improve accuracy and reliability.
- Guide the use of PowerShell, Azure Automation Runbooks, Logic Apps, and similar technologies to improve operational support.
- Manage vendor escalations and coordinate resolution of platform, integration, and stakeholder issues.
- Maintain current operating procedures, technical documentation, architecture diagrams, and support materials.
- Develop and execute a service improvement roadmap aligned with business needs, technology changes, and compliance priorities.
What will help you be successful in this role
- Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or an equivalent combination of education, certification, and experience.
- Five or more years of relevant experience in compliance technology, electronic communications archiving, eDiscovery, or related technology operations, including experience leading teams or operational services.
- Experience in financial services and an understanding of regulatory requirements surrounding electronic communications retention, including applicable FINRA requirements.
- Strong working knowledge of Microsoft 365 and Microsoft Purview, including Data Lifecycle Management, eDiscovery, Communication Compliance, permissions, and data connectors.
- Experience supporting or overseeing at least one major financial services regulatory data archiving platform.
- Working knowledge of Exchange Online/Outlook, SharePoint, Microsoft Teams, ServiceNow, and database concepts.
- Experience developing or overseeing automation using PowerShell, Azure Automation Runbooks, Logic Apps, or similar technologies.
- Demonstrated ability to lead and develop technical staff, establish priorities, and hold teams accountable for service quality and delivery.
- Strong problem-solving, analytical, and technical skills, with exceptional attention to detail.
- Sound judgment and discretion when handling confidential information and sensitive matters.
- Excellent written and verbal communication skills, including the ability to explain technical issues and operational risks to business stakeholders and senior leadership.
- Strong partnership and collaboration skills across GIS, Compliance, Legal, Human Resources, Audit, technology teams, and external vendors.
- Ability to manage multiple priorities and balance operational demands, urgent requests, and longer-term improvements.
- Strong documentation and presentation skills using tools such as PowerPoint, Confluence, and Microsoft Visio.
- Applicants must be legally authorized to work in the United States. Franklin Templeton will not provide sponsorship for employment-based visas, either now or in the future, for this position.
Work schedule & location
This role will work a hybrid schedule in one of the following office locations; Rancho Cordova, CA, St. Petersburg, FL, or Ft. Lauderdale, FL.
Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the annual salary for this position to range between $128,000 - $158,000, depending on location and level of relevant experience, plus discretionary bonus.
Highlights of our benefits include
- Paid Time Off: Three weeks of PTO in your first year
- Health Coverage: Competitive medical, dental, and vision insurance to support your well-being
- Retirement Savings: 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
- Equity & Investing: Employee Stock Investment Plan (ESIP) with discounted share purchase opportunities
- Learning Education Assistance Program (LEAP): To support your ongoing growth and career advancement
- Employee Investment Benefits: Opportunity to purchase company funds with no sales charge
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Artificial intelligence or automated tools may be used to assist in the screening, assessment, or selection of applicants for this position.
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