Loyalty Programs & Dept Operations Manager (Marketing)

Job Description: Loyalty Programs & Dept Operations Manager (Marketing)

Marketing  

Irvine, CA  

Full-time  

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What We Are Looking For  

This is a leadership position within the dynamic marketing department of Navien. This position has B2B marketing experience and is familiar with Navien and/or the plumbing & heating, HVAC and water treatment industries. The Marketing Programs and Operations Manager is responsible for developing and managing the success of integrated marketing programs for sustained revenue growth, including planning, budgeting, execution and measurement. This position is also accountable for the successful administrative operations of a growing Marketing department, including budget planning/tracking, accounting, inventory and process management. They must be highly organized and experienced in leading others, be skilled at conceptualizing, administering and evaluating marketing programs to build customer engagement and retention, and capable of pioneering corporate projects and initiatives. This person must be a strong communicator, both written and verbal, and a skillful people manager. They must be strategic, flexible and work well in a team environment to ensure the success of all marketing programs. Essential attributes include interpersonal leadership and instructive skills and the ability to multitask and remain focused in a high-pressure position. In addition, the Marketing Programs and Operations Manager must be highly self-motivated, have a positive attitude, be resourceful and enthusiastic about the position and responsibilities while always maintaining a positive customer relationship.

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Responsibilities:  

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Marketing Programs and Event Management:

• Accountable for the successful development and administration of integrated marketing programs with cross-functional team members to attain enterprise targets and revenue goals  
• Manage a team of professionals to optimally administer, enhance, evaluate performance and deliver insightful reporting on all marketing programs, including, but not limited to:  
• Navien Portal / Resource Center  
• Marketing Development Funds (MDF) / co-op program  
• Navien Rewards  
• NaviLend  
• Rebate Portal and associated tax rebates  
• Channel-specific dealer programs (HVAC, water treatment, etc.)  
• Any future Account Based Marketing (ABM) strategies for sales team  
• Conduct analysis and deliver insightful reporting on the performance of all marketing programs for executive review. Offer actionable suggestions for continuous program improvement  
• Optimize the performance of Marketing Coordinators and support staff to execute the above listed programs and provide superior service to program participants  
• Work with cross-functional teams, including marketing, sales, training, product development accounting and operations to ensure success and maintain integrity of marketing programs  
• Supervise support staff for corporate event planning initiatives related to marketing programs, sales activities, and other special events as assigned  
• Conduct market research and maintain constant communication with salesforce and other internal audiences to ensure alignment of current programs to business needs, and drive new programs as needed  
• Maintain ownership of vendor evaluation, selection and management to support all programs  
• Lead corporate and company-wide program development initiatives in support of enterprise goals. Lead cross-functional teams to build new platforms to keep Navien at the forefront of industry programs  

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Marketing Logistics Management:

• Accountable for successful operation of Marketing warehouse, including inventory management, shipping and receiving of marketing collateral, branded promotional items, trade show assets and other Marketing-related physical assets  
• Manage support staff, including permanent and temporary personnel and third-party partners to ensure warehouse/shipping operations are conducted effectively, accurately and on time  

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Marketing Operations Management:

• Responsible for all Marketing operational and administrative activities  
• Manage support staff and execute administrative responsibilities pertaining to personnel, including hiring, delegating, coaching, training, conducting performance reviews, and applies organization policy.  
• Train and mentor personnel to work closely with accounting regarding all Marketing credit card charges, invoices and checks  
• Champion and implement project management initiatives, including digital tools (i.e. Smartsheet, CRM, etc)  
• Manage support staff to ensure department budget, project scheduling and other operational tasks are performed consistently and at the highest level  
• Conduct accurate budget planning and tracking for all areas of responsibility  

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Requirements:

• Bachelor’s degree, preferably in Marketing or Business, or 3 years’ similar experience  
• Strong strategic and analytic skills, and ability to develop and deliver insightful reporting  
• Excellent leadership, people management, verbal communication, spelling and writing skills  
• Strong customer service skills and sense of responsibility and follow through  
• Ability to handle several concurrent projects under deadline  
• An ability to understand, research, write and deliver summaries on a range of business issues  
• Fluency in MS Office software, particularly MS 365 and associated applications, including Word, Excel and PowerPoint. Strong Excel skills preferred  

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Preferred Qualifications:

• Proven marketing and communications experience  
• Project management skills, including web-based tools (i.e. Smartsheet, CRM)  
• Experience organizing and implementing marketing programs  

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This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

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Pay Scale:

$105k - $115K (DOE) annually + eligible for an annual bonus  

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Benefits:

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance  
• Employee-only premium covered at 100%  
• Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance  
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care  
• 10.5 Paid Holidays per calendar year  
• Community Involvement Volunteer Day  
• 401K Plan, 100% match on employee’s contribution, up to a maximum of 5%  
• Employee discounts on Navien products  
• LinkedIn Learning License  
• Life Style Spending Account: You choose-- gas, pet care, elder care, gym membership  
• Annual Leadership Pay  

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About Navien, Inc.

Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.

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Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.

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Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.

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Navien Inc. is an Equal Opportunity Employer  

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No Agencies Please!