Logistics & Customer Operations Specialist

About Our Client

The organization operates within the logistics and supply chain industry, focusing on coordinating domestic and international shipments and warehouse fulfillment. It addresses challenges related to order accuracy, timely delivery, and resolution of logistics issues by working closely with sales teams, customers, warehouses, and freight partners. The company’s operations involve managing complex logistics processes to ensure efficient order fulfillment and customer satisfaction.

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About the Opportunity

The Logistics & Customer Operations Specialist supports day-to-day logistics, warehouse fulfillment, and customer operations. This position ensures accurate order fulfillment and timely resolution of logistics-related issues by coordinating among sales, customers, warehouses, freight partners, and internal teams. The role is essential for maintaining smooth operations and enhancing communication across multiple stakeholders.

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Responsibilities

• Coordinate domestic and international shipments from order fulfillment through delivery.  

• Support warehouse operations including inventory movements, order fulfillment, shipping, and issue resolution.  

• Follow up on customer issues, shipment delays, and order status inquiries.  

• Collaborate with Sales to address logistics and fulfillment questions and provide updates.  

• Coordinate with freight forwarders, carriers, warehouses, and logistics partners.  

• Manage and follow up on customer orders to ensure timely fulfillment and delivery.  

• Support PTK registrations and required logistics documentation.  

• Assist with international shipping and trade compliance activities.  

• Monitor shipments and proactively resolve issues.  

• Maintain accurate logistics and customer data; provide reporting as needed.  

• Use Excel for tracking, analyzing, and reporting logistics and fulfillment activities.  

• Use NetSuite to review orders, inventory, fulfillment, and shipment data.  

• Support process improvements and logistics projects as needed.

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Requirements

• Minimum 5 years of experience in domestic and international logistics.  

• Experience with warehouse operations and customer fulfillment.  

• Strong customer service and communication skills.  

• Ability to work directly with Sales and respond promptly to inquiries.  

• Strong follow-up skills and ability to manage multiple priorities.  

• Proficiency in Excel including data handling, filtering, sorting, and basic reporting.  

• Strong attention to detail and problem-solving skills.  

• Ability to work independently while coordinating with multiple teams and external partners.

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Preferred Qualifications

• Experience with NetSuite or similar ERP systems.  

• Knowledge of international shipping and trade compliance.  

• Experience with freight forwarders and 3PL/warehouse providers.  

• Background in technology, electronics, or related product environments.  

• Experience in reporting and logistics analytics.  

• Bachelor’s degree in a related field or equivalent experience.

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Pay Range and Compensation Package

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

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Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

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Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.