Lead Product Manager

Company Description

At Humana, our mission is to help members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. We continuously create innovative solutions and resources to help people live their healthiest lives on their terms. Our employees are dedicated to putting the customer first in everything we do.

​

Role Description

This is a full-time remote role for a Lead Product Manager at Humana. The Lead Product Manager will be responsible for leading the product development process, defining product strategy, and collaborating with cross-functional teams to drive product success. They will also oversee the product roadmap, prioritize features, and ensure product alignment with business goals.

​

Key Responsibilities

​

1. Product Strategy & Execution  

• Develop and own the mobile app roadmap, prioritizing features that enhance engagement, usability, and self-service capabilities  
• Lead the end-to-end product lifecycle, from ideation and design to development, testing, and launch  
• Ability to leverage customer insights, feedback and risk data to define product features and roadmap in partnership with other SMEs  
• Optimize the mobile-first experience by leveraging native app functionalities (e.g., biometrics, push notifications, deep linking, offline access, Apple/Google Wallet integration)  

​

1. Growth & Adoption  

• Drive user acquisition, activation, and retention through seamless onboarding, in-app guidance, and engagement strategies  
• Work closely with marketing and CX teams to implement growth strategies, including personalized messaging, referrals, and promotions  
• Analyze user behavior and funnel metrics to optimize conversion rates, feature adoption, and retention  

​

1. Data-Driven Decision-Making  

• Use analytics tools like Adobe to track engagement, retention, and feature performance  
• Conduct A/B testing and experimentation to optimize user flows and improve app stickiness  
• Gather user feedback through surveys, app reviews, and usability testing to iterate and enhance the mobile experience  

​

1. Cross-Functional Collaboration  

• Partner with engineering to ensure high-quality development and optimal app performance on iOS and Android  
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders  
• Communicate product vision, roadmap, and key metrics to leadership and stakeholders  

​

Qualifications

• 7+ years in product management, with at least 3+ years leading Mobile app products  
• Technical Understanding: Familiarity with mobile app development, APIs, and best practices for iOS and Android  
• Data-Driven Mindset: Strong analytical skills with experience using Google analytics, Adobe analytics, and Power BI  
• Project Management Skills: Ability to drive execution in a matrixed environment with multiple stakeholders  
• Excellent Communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders