Head of Strategy & Operations

The opportunity

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You will operate as the general manager for the provider side of the platform, owning the systems that determine how coaches join, onboard, develop, perform and remain engaged.

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An immediate priority will be redesigning coach compensation and incentives to better align provider performance, client outcomes and company growth.

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You will also:

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• Build and scale coach onboarding, training and continuing education
• Improve provider retention, satisfaction, quality and productivity
• Design compensation and incentive models for a two-sided marketplace
• Use data, experimentation and financial modelling to improve performance
• Introduce AI-first workflows across provider operations
• Lead and develop the existing provider growth and coach success teams
• Act as a strategic thought partner across broader company decisions

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We would like to speak with candidates who offer:

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• 7+ years in strategy and operations, marketplace operations, general management, chief of staff or business operations
• Hands-on operating experience within a high-growth or VC-backed business
• Experience building or scaling people-intensive systems such as provider networks, marketplaces, distributed workforces, frontline operations or customer operations
• Strong quantitative capability across compensation modelling, incentives, forecasting and performance analysis
• Evidence of turning analysis into practical operational change
• Experience using AI tools to improve systems, processes and decision-making
• A high-agency, low-ego and genuinely hands-on approach
• An interest in health, wellness, fitness, coaching or behaviour change  

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Healthcare experience is advantageous but not essential. Relevant backgrounds may include healthcare marketplaces, consumer platforms, fintech, workforce technology or other businesses where supply-side quality and capacity directly affect growth. Pure strategy or consulting experience without meaningful operating ownership is unlikely to be sufficient.

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Package and location

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$200,000–$230,000 base salary plus competitive equity.

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This is an on-site role in New York City. Candidates must already have unrestricted US work authorisation, as visa sponsorship is not available.

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Please apply with your resume or message me directly for a confidential discussion.