Head of Operations

Job Title: Head of Operations

Location: San Francisco, CA  

 Reports To: President  

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Position Overview

We are seeking an experienced Head of Operations to lead and optimize the operational performance of our multi-site plastic surgery clinic network. This role is critical for driving scalability, ensuring operational excellence, and delivering a world-class patient experience. The ideal candidate will have a proven track record in healthcare operations, preferably within plastic surgery or aesthetic medicine, and a strong ability to design and implement processes that support growth.

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Key Responsibilities

• ### Strategic Leadership:
• Develop and execute operational strategies to support clinic expansion and scalability.
• Align operational goals with overall business objectives and growth targets.
• ### Process Optimization:
• Identify inefficiencies and implement streamlined workflows across all sites.
• Standardize protocols for scheduling, patient intake, surgical coordination, and post-op care.
• ### Multi-Site Management:
• Oversee day-to-day operations across multiple clinics, ensuring consistency in quality and compliance.
• Implement KPIs and dashboards to monitor performance and patient satisfaction.
• ### Financial & Resource Management:
• Collaborate with finance to manage budgets, optimize cost structures, and improve profitability.
• Ensure efficient utilization of staff, equipment, and facilities.
• ### Compliance & Quality Assurance:
• Maintain adherence to healthcare regulations, accreditation standards, and safety protocols.
• Drive continuous improvement in patient care and operational excellence.
• ### Team Leadership:
• Recruit, train, and mentor clinic managers and operational staff.
• Foster a culture of accountability, collaboration, and high performance.

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Key Qualifications

• ### Experience:
• Minimum 7+ years in healthcare operations, with at least 3 years in plastic surgery or aesthetic medicine.
• Proven success in multi-site management and scaling operations.
• ### Skills:
• Expertise in process optimization, workflow design, and operational efficiency.
• Strong financial acumen and ability to manage budgets effectively.
• Excellent leadership, communication, and problem-solving skills.
• ### Education:
• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).

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Key Qualities for Success

• Scalability Mindset: Ability to design systems that support rapid growth.
• Operational Excellence: Passion for optimizing processes and improving patient experience.
• Industry Knowledge: Deep understanding of plastic surgery operations and regulatory requirements.
• Data-Driven: Comfortable using metrics and analytics to guide decisions