Head of Operations (COO Track)

About The Company

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Auquan is a pioneering AI company transforming financial services by automating deep, complex knowledge work. Our intelligent AI agents help finance professionals eliminate tedious manual processes and make faster, smarter decisions. Backed by top-tier investors and trusted by 40% of the top 50 global financial firms, we’re at the forefront of autonomous agentic AI in finance.

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With engineering and product teams growing across the US, UK, and India, we’re building an elite force of innovators ready to redefine what’s possible with AI and machine learning.

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About The Role

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We are looking for a high-energy, hands-on Head of Operations (COO-track) based in London or NY to own the operational heartbeat of Auquan while building the foundations for long-term scale. This role blends people operations, financial oversight, strategic program management, and leadership enablement with exposure to board, investor, and CEO-level priorities.

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The right candidate will not just keep the company running smoothly but will evolve into a strategic partner who drives company-wide alignment, builds operational muscle for growth.

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Key Responsibilities

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People Operations & Culture

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• Manage PTO, equity grants, and company-wide policies, ensuring clarity and compliance.
• Organize team offsites, all-hands meetings, and initiatives to strengthen company culture.
• Oversee and manage benefit programs across all entities, including leading annual renewals, evaluating offerings, and ensuring competitive, compliant, and cost-effective employee benefits globally.
• Lead end-to-end recruitment efforts: sourcing, interviewing, coordinating offers, and onboarding.
• Serve as a point of contact for employee questions and maintain a positive employee experience.

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Operational Excellence

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• Oversee Google Workspace and other internal tools, ensuring smooth access and workflows.
• Build and maintain company-wide processes that help teams stay aligned and productive.
• Coordinate cross-functional initiatives and support leadership with project tracking and prioritization.
• Work across three time zones (US, UK, India), coordinating meetings and communication effectively.

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Financial Planning & Administration

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• Own the company’s budgeting process in partnership with leadership.
• Track spend, manage expense reporting, and support investor reporting and financial forecasting.
• Liaise with external accountants, payroll providers, and legal partners to ensure compliance.

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Risk, Compliance & Infrastructure

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• Maintain the company risk register (legal, financial, operational).
• Oversee data governance and security (SOC-2, GDPR, InfoSec reviews) to meet client standards.
• Partner with counsel on contracts, fundraising, and corporate governance.

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Investor & Board Operations

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• Prepare materials for investors and board meetings—shaping not just updates but strategy discussions.
• Manage investor communications and help drive fundraising operations.

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Leadership & Org Development

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• Partner with functional leads (Sales, Eng, CS, Product) to set priorities, unblock bottlenecks, and run leadership offsites.
• Own org design and succession planning: structure teams, define reporting lines, coach managers.

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Strategic Growth & CEO Exposure

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• Act as strategy partner to the CEO: drive annual planning, test GTM and product strategy, and align teams.
• Step in for CEO in select investor or partner meetings.
• Lead due diligence and integration support for strategic partnerships and M&A opportunities.
• Design and execute crisis management frameworks (technical outages, customer escalations, PR issues).

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Communication & Documentation

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• Shape internal communications, ensuring messaging is clear, consistent, and aligned with company values.
• Maintain and improve documentation of processes, policies, and operational guidelines.

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What We're Looking For

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• 6+ years of experience in operations, HR, finance, or business administration at a startup or high-growth company.
• Strong understanding of budgeting, forecasting, and basic accounting principles.
• Experience with hiring and recruiting, including building interview processes and collaborating with hiring managers.
• Ability to design and run company-wide operating rhythms (OKRs, leadership cadences).
• Familiarity with risk management and data/security governance in a SaaS or enterprise environment.
• Exceptional organizational skills and ability to juggle multiple priorities.
• Excellent written and verbal communication skills: you enjoy crafting thoughtful messages.
• High emotional intelligence and a proactive, “get things done” approach.
• Comfortable collaborating across multiple time zones and traveling (10–25%) for offsites and key events.

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What We Offer

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This is a London or NY-based, hybrid role; we work together in the office 3 anchor days per week, with flexibility. You should also be comfortable with 10–25% travel, including occasional trips to the UK/US and India for offsites, planning sessions, and key company events.

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We offer a competitive package designed to support you both inside and outside of work:

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• Base Salary: £120,000 – £135,000, depending on experience
• Equity: Meaningful stock options so you share in our growth
• Time Off: Flexible PTO with a guaranteed minimum of 28+ paid days annually
• Health & Wellbeing: Private Medical Insurance through Vitality (including outpatient care, mental health support, and screenings)
• Retirement: Group Personal Pension 

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By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with AUQUAN LTD. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with AUQUAN LTD may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with AUQUAN LTD's Candidate Privacy Notice