Head of Customer Growth

Head of Customer Growth

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Freepik is a global leader in visual content and AI-powered creativity, on a mission to democratize design and unlock creative potential at scale. With over 1 million monthly subscribers worldwide, we’re not just building tools — we’re redefining how individuals and enterprises create, scale, and innovate with AI. We are entering a new phase of growth, where enterprise adoption and customer expansion are at the core of our strategy.

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💫 Position Overview  

We are looking for a Head of Customer Growth to lead and scale our global organization, driving revenue expansion, customer adoption, and long-term success across our enterprise client base. This role brings together two critical functions:  

• Enterprise Account Management, focused on revenue growth and value expansion.  
• Customer Success, focused on adoption, retention, and customer outcomes.  

Reporting directly to the CRO, you will be responsible for the entire customer lifecycle, from acquisition to expansion and retention, with a clear mandate: maximize customer value and drive Net Revenue Retention at scale.

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🌏 The Opportunity  

The creative industry is undergoing a massive transformation driven by AI. Traditional production models are being replaced by faster, more scalable, and cost-efficient workflows. Freepik is at the forefront of this shift. This role is an opportunity to define how enterprise customers adopt and scale AI-driven creativity — and to build the organization that makes that happen globally.

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🙌 What You’ll Do  

• Define and execute a global customer growth strategy, aligned with company revenue goals.  
• Lead and scale high-performing Account Management and Customer Success teams.  
• Own key metrics including Net Revenue Retention (NRR), expansion revenue, and customer health.  
• Implement and enforce best-in-class sales methodologies (e.g., MEDDPICC) across expansion motions.  
• Build a data-driven operating model, partnering closely with RevOps to track performance, forecast growth, and optimize execution.  
• Collaborate with Marketing on account-based strategies to drive expansion within key customers.  
• Partner with Product to ensure customer feedback informs roadmap and drives adoption.  
• Act as an executive sponsor for key accounts, engaging with C-level stakeholders to drive strategic partnerships.  
• Build scalable processes, playbooks, and structures to support global growth.

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💡 What We’re Looking For  

• Proven experience leading enterprise Sales and/or Customer Success organizations at scale.  
• Strong track record of driving revenue growth, expansion, and retention in complex B2B environments.  
• Deep expertise in enterprise sales methodologies (MEDDPICC, value-based selling, multithreading).  
• Strategic mindset combined with strong execution capabilities — you operate comfortably at both levels.  
• Data-driven leader with experience building metrics, forecasting models, and performance systems.  
• Ability to engage and influence C-level stakeholders internally and externally.  
• Experience in high-growth environments, with the ability to navigate ambiguity and scale teams quickly.  
• Resilient, hands-on leader with strong ownership and accountability.

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🔝 Why join Freepik  

• Global position; can be based in the U.S. or Europe.  
• Private health insurance fully covered for you and your family.  
• Work alongside a world-class team of AI experts and creative technologists.  
• 23 days of vacation + December 24th and 31st off.  
• Your birthday off.  
• Flexible work environment.  
• Continuous learning and access to cutting-edge AI tools.  
• Free access to Freepik premium products.