Director of Operations

Director of IT Operations

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📍 Location: 4 days Onsite NYC,NY  

💼 Employment Type: Full-Time  

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About the Role  

We are seeking a Director of IT Operations to keep our offices, networks, AV systems, devices, and cloud platforms running smoothly while driving operational maturity in ITGC, audit readiness, and cybersecurity remediation. This is a hands-on leadership role for someone who can roll up their sleeves and establish a clear operating rhythm.

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🔑 What You’ll Do  

• 👥 Lead & Coach: Manage a lean IT team across two locations with MSP support; handle escalations, root cause analysis, and fixes. Set SLOs/SLAs, on-call schedules, and run blameless post-mortems.  
• 🌐 Office & Networking: Own LAN/WAN, Wi-Fi, firewalls, ZTNA, switching, ISPs, printing, and endpoint reliability.  
• 🎥 Audio-Visual: Standardize and maintain Teams/Zoom Rooms; perform proactive health checks.  
• 💻 Workplace Platforms: Harden Microsoft 365/Entra (identity, mail, SharePoint, Teams, MFA); optimize licensing.  
• ✅ Onboarding & Offboarding: Mature processes for compliance and streamlined experience.  
• 📱 MDM & Endpoints: Oversee Jamf and Intune for secure, automated deployment and lifecycle governance.  
• ☁️ Cloud Operations: Manage GCP projects, IAM, VPC networking, monitoring, backups, and cost governance.  
• 🔐 Security & Compliance: Implement ITGC, drive vulnerability remediation, and maintain cybersecurity posture.  
• 📊 Service Management: Mature ITIL practices and ensure data-driven support with long-term solutions.  
• 🤝 Vendor Management: Govern MSPs and OEMs; enforce SLAs and deliver outcomes.  
• 💰 Budget & Reporting: Own OpEx for IT operations; report on reliability, security posture, and risk register progress.

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🎯 What We’re Looking For  

• Proven hands-on IT Ops leadership in lean teams—comfortable fixing a switch port at 9 AM and chairing a vendor QBR at 11 AM.  
• Expertise in Microsoft 365/Entra, Intune/Jamf, and Meraki networking.  
• Cloud operations experience (GCP preferred; AWS/Azure welcome).  
• Strong grasp of ITGC, EDR, ZTNA/SASE, vulnerability management, and audit remediation.  
• Practical ITIL experience and ability to improve CSAT, FCR, and MTTR.  
• Excellent communication and leadership skills; able to mentor staff and partner with executives.  
• Nice-to-haves: ITIL Foundation, CCNA/Network+, GCP Associate/Professional, CISSP/CISM.