Director of Operations
Job Title: Director of Operations – Multi-site Physician Group (Strong Focus on ATIOLs)
Location: Washington, D.C. Metro Area
Position Summary:
Mackenzie Stuart is partnered with a leading PE-backed Ophthalmology & Optometry MSO that are seeking an accomplished Director of Operations to lead, scale, and optimize practice operations for a multi-site group in the Washington, D.C. area. The Director will drive operational excellence across clinics, ensuring practice growth, regulatory compliance, best-in-class patient experience, and successful integration of premium refractive and cataract surgical upgrades.
As an integral member of the team, you will leverage PE-backed resources and data-driven processes to manage daily operations, P&L, and growth initiatives while supporting physician leaders and care teams.
Top candidates will have direct experience delivering exceptional results with ophthalmic premium IOLs, light-adjustable lens (LAL) technology, advanced technology IOLs (ATIOLs), and other refractive surgical upgrades.
Key Responsibilities:
- Lead daily operations across multi-site locations, ensuring consistent delivery of high-quality care and patient experience.
- Cultivate an engaged, high-performance practice culture aligned with the MSO’s growth and quality vision.
- Oversee financial performance, budgeting, scheduling, and KPI reporting for all sites; drive initiatives to enhance revenue, profitability, and cost management.
- Implement and optimize workflows for premium surgical products (LALs, IOLs, ATIOLs, femtosecond laser cataract surgery, etc.), partnering with physicians to maximize patient conversion and satisfaction.
- Drive practice growth strategies, including expansion of premium services, strategic marketing, referring physician relationships, and site integration.
- Ensure full regulatory and accreditation compliance (HIPAA, OSHA, state/federal, payer regulations).
- Collaborate with clinical leadership to optimize staffing models and training, and ensure top-tier clinical quality.
- Serve as point-of-contact for MSO leadership, PE sponsors, and practice physicians regarding operational initiatives, site integration, and reporting.
- Oversee implementation of organizational best practices, technology system rollouts, new service lines, and process improvements.
- Lead, coach, and mentor a team of site managers and supporting staff.
Qualifications:
- Bachelor’s degree in Healthcare Administration, Business, or related field required; Master’s degree (MHA, MBA) preferred.
- Minimum 5 years’ progressive leadership in multi-site physician practice operations; strong preference for Ophthalmology or Optometry practice management.
- Documented success managing premium surgical upgrade offerings: Light Adjustable Lenses (LAL), Advanced Technology IOLs (ATIOL), toric/multifocal IOLs, femtosecond laser cataract surgery, etc., including workflow optimization and patient conversion strategies.
- Experience in a private equity-backed or MSO environment strongly preferred.
- Deep knowledge of clinical, regulatory, and reimbursement issues unique to ophthalmic and optometric practices.
- Data-driven mindset; strong proficiency with EMR/EHR systems, revenue cycle, and financial analytics.
- Outstanding organizational, negotiation, people-leadership, and communication skills.
- Ability to thrive in a fast-paced, changing environment with a servant-leader mindset.
Mackenzie Stuart is a leading executive search and selection business. From our offices in Leeds & London, we provide retained and contingency recruitment solutions across industry and have specialist recruitment consultants that work within the Oil & Gas, Mining, Infrastructure & Built Environment, Medical & Scientific, Healthcare, Education, Finance & Accountancy, Insurance, Water, Chemicals, Ingredients & Flavours, Automation, FMCG, and Logistics sectors.
Due to the high volume of applicants, please assume your application has been unsuccessful if you do not hear from us within 14 days.
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