Director of Operations

Description:

The Director of Operations will oversee the management and performance of a portfolio of properties, leading and supporting Regional Directors to ensure operational excellence. This role reports to the Vice President of Steward + Helm and carries significant responsibility for implementing strategies that drive performance, align with the company's strategic direction, and maintain strong relationships with team members, investors, and external partners.

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Key Responsibilities:

Leadership and Team Management:

• Lead, mentor, and manage Regional Directors to ensure high operational standards and performance across properties.
• Partner with senior leadership to develop regional goals and objectives that align with the strategic direction of the company.
• Promote a positive, motivating, and team-oriented culture among staff.

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Property Portfolio Oversight:

• Assist Regional Directors in designing and implementing action plans to improve property performance, including occupancy rates, Net Operating Income (NOI), and resident retention.
• Review analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.

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Performance and Budget Management:

• Collaborate with Regional Directors to develop and monitor operating budgets, reviewing financial statements and variance reports.
• Coordinate and direct the financial planning and budgeting activities of all operations teams within assigned properties.
• Ensure properties meet budgeted occupancy levels and revenue goals while managing costs effectively.

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Operational Excellence and Compliance:

• Implement and enforce company policies, procedures, and Fair Housing regulations to ensure compliance.
• Ensure safety, preventive maintenance, and timely completion of work orders.
• Identify, recommend, and implement new processes, guidelines, technologies, and systems to improve organizational processes and resource use.

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Reporting and Analysis:

• Perform data analysis to determine trends, identify opportunities for improvement, and report findings to the President of Steward + Helm.
• Provide detailed performance reports on property management operations and suggest improvements to maximize efficiency.

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Business Development and Acquisitions Support:

• Assist the President of Steward + Helm in identifying new business opportunities and acquisitions, providing input on operational strategies for growth.
• Build and maintain strong relationships with investors, owners, and industry partners.

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Crisis and Risk Management:

• Support the Regional Directors in managing resident relations, addressing disputes, and handling emergencies.
• Ensure the safety and security of all properties by overseeing emergency response and risk mitigation plans.

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Talent Development:

• Lead efforts to recruit, develop, and mentor staff, ensuring team members are equipped to deliver optimal performance.
• Provide support, training, and development opportunities to Regional Directors to drive career growth and improve team efficiency.
• Facilitate performance reviews and develop continuous improvement initiatives for direct reports.

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Requirements:

• Bachelor's degree in a related field preferred.
• 7-10 years of experience in property management or operations.
• Strong leadership, team-building, and problem-solving skills.
• Knowledge of Fair Housing laws and compliance regulations.
• Experience with property management software (e.g. Yardi).
• Excellent financial acumen and budgeting experience.