Director of Operations

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ighgate HotelsH

ighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.comL

ocation

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idtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York.O

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he Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.R

esponsibilitiesF

• ocus on front office operation, including training, scheduling, daily duties, etc.T
• our the operating departments, daily making adjustments as needed via department heads.C
• onduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.M
• eet all financial review dates and corporate directed programs in a timely fashion.H
• old a monthly financial review with all department managers, M.O.D.s and available supervisors.E
• nsure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.D
• evelop managers for future advancement through competency training and corporate sponsored training programs.P
• articipate in required M.O.D. coverage as scheduled.M
• aintain direct contact with and monitor the development of management trainees.A
• dhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.O
• versee and assist in the Highgate Hotel’s budget process as required.E
• nsure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.A
• ssist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.I
• nspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.E
• nsure complete processing of invoices daily by using the A/P process.E
• nsure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.E
• nsure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.E
• nsure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.O
• n a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.P
• repare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.I
• nterview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.P
• erform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.M
• otivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.P
• erform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.E
• nsure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.M
• eet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.B
• e in the public areas during peak times, greeting guests and offering assistance as needed.E
• nsure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.E
• nsure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.C
• omplete required corporate training modules, and become certified to train those as required.E
• nsure that all scheduled meetings take place on the property.S
• upervise all F&B personnel.R
• espond to guest complaints in a timely manner.P
• repare the F&B budget and monitor department performance with respect to the same. Perform any necessary follow-up, including forecasting.M
• onitor industry trends, take appropriate action to maintain competitive and profitable operations.W
• ork with other Executive Committee members and keep them informed of F&B issues as they arise.K
• eep immediate supervisor fully informed of all problems or matters requiring his/her attention.C
• oordinate and monitor all phases of Loss Prevention in the F&B department.P
• repare and submit required reports in a timely manner.O
• rganize and conduct department meetings on a regular basis.M
• onitor quality of service and product.P
• lease see additional responsibilities on the website link belowQ

ualificationsA

• t least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.L
• ong hours sometimes required.L
• ight work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.M
• aintain a warm and friendly demeanor at all times.M
• ust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.M
• ust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.M
• ust be able to multitask and prioritize departmental functions to meet deadlines.A
• pproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.A
• ttend all hotel required meetings and trainings.P
• articipate in M.O.D. coverage as required.M
• aintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.M
• aintain high standards of personal appearance and grooming, which include wearing nametags.P
• erform other duties as requested by management.

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ighgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.