Director of Business Operations & Integration

Description

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Job Objective: 

Key leadership role responsible for driving operational performance, consistency, and scalability across a multi-branch network. Partners closely with executive leadership to translate strategic priorities into disciplined execution at the branch level. Lead enterprise-wide process standardization, performance management, and assist with the integration of acquired businesses.

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Essential Duties and Responsibilities: 

In addition to the essential job functions described below, all associates will perform duties as requested by management.

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• Implement process-based strategies and tactics to enhance earnings in alignment with executive leadership.
• Partner with branch managers around process gaps in their respective branches with focus on designing and implementing actional improvement plans.
• Collaborate with safety, supply chain, finance, and other departmental teams to champion various programs and initiatives, and assist in the smooth integration into local branch operations
• Lead the development, implementation, and enforcement of standardized operating procedures (SOPs) across the network. 
• Track adherence to GenServe SOPs ensuring branch processes are being followed
• Analyze network and branch trends to identify efficiency and/or growth opportunities, developing needed action steps and working through branch managers to achieve
• Monitor Power BI dashboards and branch manager Scorecards, watch for negative trends and help to drive change or adherence when necessary
• Foster an environment for teambuilding and problem-solving from a people, process, and systems perspective
• Become an expert in NextGen systems and processes, championing the systems transition for legacy branches and new acquisitions, leading training materials build-out and deployment. 
• Regularly visit sites within the branch network to build relationships with ops leaders and teams, scope new efficiency opportunities, and drive execution of improvement initiatives
• Lead change management efforts by understanding location-specific nuances and ensuring buy-in toward identified operational initiatives through ensuring clear communication, stakeholder buy-in, and sustainable execution.
• Safety champion within operations team, maintaining a consistent focus on creating a world class safety culture
• Assist with acquisition integrations to increase execution speed, improve consistency and outcomes, and transition acquired businesses into the GenServe branch network
• Align processes, systems, and culture across newly acquired entities

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Other

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• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and procedures
• Work overtime as needed
• Ability to travel upwards of 50% of the time

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Experience, Skills And Abilities

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• 7+ years of leadership experience in operations, preferably in multi-site environments with proven track record driving measurable improvement in operational & financial improvement 
• Direct experience leading or supporting M&A integration efforts in a growth-oriented organization.
• Experience using data and analytics to drive business improvement
• Proficiency in Excel, including the ability to compare information coming from multiple data sources
• Track record of developing and refining business processes and measuring results against KPIs
• Interpersonal and customer service skills
• Critical listening skills necessary
• Capable of analyzing solutions
• Ability to influence and drive changes across teams without direct authority.
• Leadership & Coaching skills
• Effective communication skills, both oral and written
• Creative and innovative problem solver
• Organizational skills
• General computer skills (Microsoft products, Power BI, auxiliary software)

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Requirements

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Physical Requirements: 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

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• Vision: minimum vision required to prevent injury from oneself and others
• Hearing: perceiving the nature of sounds with or without correction
• Talking: expressing or exchanging ideas by means of the spoken word
• Lifting small objects constantly; 20-pound objects frequently and 20-50 pound objects occasionally
• Climbing ladders, stairs and ramps
• Walking: move about inside the office and/or branch facilities as well as airport/travel needs
• Capable of traveling as required

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Attendance Requirements: 

Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled

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Accommodations: 

Essential functions of this position may include but are not limited to lifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects, ascending/descending stairs and commuting to work location. If you are an individual with a disability and need a reasonable accommodation to perform the essential job functions under the Americans with Disability Act (ADA) or other state or federal law, you may request the accommodation below.