Customer Support Specialist

Overview

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Champion Window - Customer Support Specialist (on-site position)

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As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

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NOT a reomote position - on-site position.

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Pay range: $16.00 to $20.00 per hour

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Responsibilities

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• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email  

• Make outbound calls to customers to provide updates on installation and service status  

• Schedule warranty appointments for the Service Department  

• Enter and maintain all customer records and job-related information into CRM Database  

• Provide work orders to Service Measure Tech daily  

• Audit orders for accuracy after confirmation is uploaded  

• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting  

• Provide support for PSG/CSC for assigned division(s)  

• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution  

• Process electronic credit card and check payments  

• Assist with receiving product(s) in CRM Database and/or F&O  

• Support division(s) in Accounts Receivable collections and management  

• Other duties as assigned

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Qualifications

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· High school diploma or GED equivalent  

· 5 Year's Customer Support Experience Preferred  

· Experience in the home improvement industry a plus  

· Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others  

· Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful  

· Excellent work ethic, solid attendance record and attention to detail  

· Excellent written and oral communication skills including phone skills

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Champion Window is an Equal Employment Opportunity Employer

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If you need assistance with completing the online application due to a disability, please contact Champion Window.

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Today & Every Day,

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CHAMPION

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Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.Â

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INDC

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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.