Customer Success Team Lead

Job Description:

Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead – Transformer Components and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.

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Based in Alamo, TN, you’ll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.

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Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

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How You’ll Make an Impact

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• Lead and guide the Customer Success team in managing order entry and fulfillment
• Drive the “clean order” initiative to improve order accuracy and reduce processing time
• Collaborate with engineering to enhance drawing management and ensure timely submittals
• Champion the change order process and foster strong internal partnerships
• Support manufacturing goals by reducing shipping holds and improving on-time delivery
• Implement checkpoints in the sales cycle to ensure readiness for production and shipment
• Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS
• Communicate effectively with internal teams and external customers to resolve issues

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Your Background

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• Proven experience in customer success, order management, or operations leadership
• Strong understanding of transformer components and manufacturing processes
• Excellent communication, problem-solving, and project coordination skills
• Ability to lead teams and collaborate across departments
• Experience with ERP systems and continuous improvement methodologies
• Bachelor’s degree in Business, Engineering, or a related field preferred

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More About Us

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• At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration
• We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion
• Join a team where your leadership drives real-world impact and customer success

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Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

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We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

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www.hitachienergy.com

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Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [email protected]. Resumes and applications will not be accepted in this manner.