Customer Success Program Manager

Role Overview

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We are seeking an experienced Customer Success Program Manager to lead a strategic PE program across multiple portfolio companies. This role will own program governance, client relationships, data quality, opportunity identification, and consistent execution across the portfolio.

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Overall Responsibilities

• Lead Program Governance: Own overall program execution, priorities, and change enablement, providing direction on key deliverables, platform improvements, technical challenges, risks, and escalations.
• Drive PortCo Standardization: Establish consistent processes and best practices across PortCo engagements to create a scalable and repeatable operating model.
• Own Data Validation & Governance: Ensure strong standards for data quality, validation, categorization, and governance before insights and opportunities are presented to clients.
• Drive Opportunity Identification: Maintain a strong focus on identifying, validating, and advancing high-value opportunities across the portfolio.
• Lead & Develop the Team: Manage a team of Customer Success Leads, Forward Deployed Engineers, and Business Analysts, driving clear ownership, accountability, and strong execution.
• Own the PE Client Relationship: Serve as the primary point of contact for the Private Equity firm, proactively managing communication, expectations, priorities, and escalations. Client requests should be acknowledged within 3 hours or sooner, depending on urgency.
• Oversee PortCo Success: Provide leadership across PortCo engagements, monitor project health, proactively address risks, remove roadblocks, and drive successful outcomes.
• Support Reporting & Insights: Provide guidance and quality oversight for ad hoc reporting and analysis, supporting team members responsible for pulling insights and ensuring outputs are accurate and client-ready.
• Partner Cross-Functionally: Work closely with Product, Engineering, Data, and Delivery teams to resolve challenges, prioritize platform improvements, and translate client needs into actionable priorities.
• Drive Continuous Improvement: Apply lessons learned and best practices across PortCos to improve processes, accelerate deployments, and strengthen the overall PE operating model.

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Key Success Measures

• Strong governance and consistent execution across PortCos.
• High-quality, trusted data and client-ready insights.
• Identification and advancement of measurable value opportunities.
• Strong client relationships and timely communication.
• Effective team leadership and cross-functional collaboration.
• Increased standardization and repeatability across the portfolio.

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Ideal Candidate Profile

• Experience leading complex enterprise or multi-client programs.
• Strong client and executive stakeholder management skills.
• Experience with data validation, analytics, reporting, and opportunity identification.
• Proven ability to lead teams and drive accountability.
• Comfortable operating in a fast-paced, cross-functional environment.
• PE, procurement, finance, or spend analytics experience is a plus.

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Pay Range

$130,000 USD - $150,000 USD

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dSilo offers benefits, paid time off, and 401k matching.