Customer Success Partner
About the Opportunity:
A leading provider of SaaS solutions for the Food & Beverage and Restaurant industries seeks a Customer Success Partner. This role focuses on nurturing customer relationships, ensuring portfolio stability, and growing recurring revenue through proactive engagement and education.
Responsibilities:
• Manage a defined portfolio of active merchants to ensure retention, satisfaction, and health.
• Conduct regular account reviews and proactive outreach to identify improvement or revenue opportunities.
• Analyze portfolio performance and merchant trends to anticipate risk and address issues early.
• Guide merchants on software adoption, payment processing optimization, and feature utilization to improve outcomes.
• Collaborate with Sales, Partner Services, and Support to ensure a seamless customer experience.
• Maintain accurate account records and activity tracking in Salesforce and related systems.
• Represent the voice of the customer in cross-functional discussions to improve product experience and retention.
• Occasionally attend industry trade shows, user events, or customer webinars to deepen market understanding and strengthen relationships.
Requirements:
• Minimum 2 years experience in SaaS, Customer Success, Account Management, or similar customer-facing roles.
• Experience in food, beverage, restaurant industry, payments, or embedded finance is a significant asset.
• Strong analytical and relationship management skills with a proactive problem-solving approach.
• Proficient with Salesforce, Google Workspace, and Microsoft Office Suite.
• Excellent written and verbal communication skills adaptable to various audiences.
• Self-motivated, organized, and able to manage multiple priorities remotely.
Compensation:
• Base salary range $42,000 to $45,000, commensurate with experience.
• Quarterly performance-based incentives tied to portfolio retention and revenue health.
Note:
“RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.”


