Customer Success Operations Manager

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.

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Employer Industry: Healthcare Technology

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Why Consider This Job Opportunity

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•  Salary up to $150,000
•  Generous paid parental leave of up to 12 weeks for parents
•  Work remotely from anywhere in the U.S.
•  Unlimited PTO and 10 holidays to ensure work-life balance
•  Comprehensive medical, dental, and vision plans covering 75% of premiums
•  Opportunity to work in a fast-moving, high-impact environment with minimal bureaucracy

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What To Expect (Job Responsibilities)

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•  Develop an advanced understanding of all employer applications, serving as a final escalation point for complex support issues
•  Collaborate as a thought partner with Account Managers and other teams on nuanced client requests
•  Lead multi-week, cross-functional projects to manage requests from existing customers
•  Document and train cross-functional teams on new or updated processes
•  Build collaborative relationships with cross-functional teams through clear communication

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What Is Required (Qualifications)

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•  7+ years of experience in customer service or project management roles, preferably in healthcare technology or SaaS organizations
•  5+ years of experience creating and optimizing standard operational procedures
•  Strong experience in creating process documentation or Standard Operating Procedures
•  Excellent communication skills with the ability to work comfortably with technical and clinical teams
•  Well-versed in Jira or similar ticketing tools for issue tracking and workflow management

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How To Stand Out (Preferred Qualifications)

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•  Experience with clinical documentation improvement (CDI) software or related healthcare applications
•  Startup experience, especially in a healthcare or health tech organization
•  Technical troubleshooting and problem-solving using SQL

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#HealthcareTechnology #RemoteWork #CustomerService #CareerOpportunity #HealthcareCareers

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We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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#PinnacleMethodConsulting